HK - Desktop Support Engineer (SW) at Computacenter

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11 Support, Microsoft Office 365 Support, Hardware Troubleshooting, Peripheral Equipment Support, Network Installation, Preventative Maintenance, Warranty Compliance, Inventory Tracking, Operating System Deployment, ITSM Ticketing Systems, PowerShell Scripting, Mobile App Support, Customer Service, Executive Support, TCP/IP Knowledge, FIX Knowledge

Industry

Information Technology & Services

Description

Job Description Desktop Support: Install, upgrade, support and L1 troubleshoot Windows 10, 11, and Microsoft Office 365 & Mobile App, Power App and any other authorised desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment Designing and installing computer networks, connections, and cabling Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and analysing incoming calls, problems and support requests Operational: Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator Use tools and methodologies to load, copy and customize operating system configurations for deployment Responsible for tracking hardware and software inventory Familiarize end users on basic software, hardware and peripheral device operation Works with vendor support contacts to resolve technical issues within the desktop environment Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Works with other IT team members regarding new branch builds and upgrades Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines Arranges for and/or prepares equipment for shipping/receiving Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Experience/Knowledge & Skills: Working technical knowledge of current protocols, operating systems and standards Ability to operate tools, components and peripheral accessories Microsoft Desktop Support Technician an advantage Software and Hardware Troubleshooting Windows 7/10/11 Microsoft Office 2016 / M365 support Experience on maintain a computer based equipment and cable management system. Installing data and voice cable system for business Knowledge of all software applications used within the organisation Basic knowledge of various asset classes (Equities, FX, and Fixed Income) Understanding of market data systems such as Bloomberg or Refinitiv, AFE Knowledge in PowerShell scripting Knowledge of FIX and TCP/IP are advantageous but not required Experience in TIBCO or any middleware is preferred Experience of mobile app support iOS or Android Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice Capture and input of daily activity Follow up of operational issues on DPS Monitoring and resolving trade exceptions from the various system flows Life cycle event management, system reconciliations, EOD risk Requirements: Strong customer service and support skills Able to deal with executives and can understand their requirements Attention to detail Strong English communication skills

Responsibilities

The role involves installing, upgrading, and troubleshooting desktop operating systems (Windows 10/11), Microsoft Office 365, and associated hardware and peripherals at the L1 support level. Responsibilities also include performing preventative maintenance, managing inventory, and escalating complex issues to tier 3 support.