HK - Desktop Support Engineer UBS at Computacenter

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Windows 11 Deployment, Desktop Building, Laptop Building, Thin Client Setup, Inventory Management, Data Wiping, Blanco Software, Shift Work, Logistics Coordination, Stock Management, Team Management, Quality Control, Operating System Upgrades, End User Support, Hardware Disposal

Industry

Information Technology & Services

Description

We are looking for candidates with IT support background to join our Win 11 deployment project for a multinational financial institution. You need to be able to travel to Beijing & Shanghai to support the deployment for a 2-month project duration. You need to be open to work shifts as per below: Team A Team As local work hours are between 08.30hrs and 17.00hrs (allowing one-hour lunch) The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks: Preparing and building the desktop, Laptop, thin clients Inventory of devices and legacy hardware Producing deployment and other relevant inventory related reports Validating client end user data via a desk-side visit as part of the agreed end user survey Data wiping of legacy hardware using the Blanco software application Handover What was done\issues from previous shift and what will be done on next shift Organise deliveries Liaise with Security and loading bay Logistics moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner Stock management\Inventory updates Call off hardware from logistic partner Mange team, absences, timesheet completion, mandatory training Physical device deployment summary report QA Quality control Laptops Operating System upgrades contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up Team B Team Bs local work hours are between 15.00hrs and 11.30hrs (allowing one-hour lunch). The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks: Deployment of the desktop devices to the users desks Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to client's central location (to be made ready for collection by the Suppliers disposal / re-marketing provider) Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by the client Validating client end user data via a desk-side visit as part of the agreed end user survey

Responsibilities

The role involves preparing, building, and deploying desktops, laptops, and thin clients for a Windows 11 deployment project across two shifts, requiring adherence to specific local work hours.