HK - Technology Sourcing Customer Manager at Computacenter

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technology Sourcing, Account Management, Vendor Engagement, Commercial Management, Pricing Alignment, Billing and Chargeback, Stakeholder Management, Negotiation, Influencing Skills, Sales Documentation, Customer Relationship Management, Operational Coordination

Industry

Information Technology & Services

Description

About the role: Reporting to Head of GTS APAC Serve as the primary customer interface in Hong Kong, responsible for delivering technology sourcing services and managing the end-to-end commercial and operational engagement with customer, aligned to the global account structure. Role descriptions: Customer and Account Ownership. Primary interface in Hong Kong and represent the overall customer / CC APAC account team Technology Sourcing Execution – support end to end sourcing activities (Quote, Vendor Engagement, Pricing Alignment) Support complex sourcing scenarios – Multi country, export import across the region Commercial and transactional management – Commercial model with regional customer. Own regional billing and chargeback model aligning to global principles Service and Operational teams coordination – Bridge between customer and GTS operations Governance and Engagement – Participate in QBR / MBR. Own escalations and service model Accountabilities: Manage customer liaison to transact complex services and complex solution sales to maximise profit Responsible for sales documentation and methodology to enable the sales process and information Engage with appropriate resources and management to ensure solution meets customer needs Closes standard deals with a degree of complexity and opportunities to maximise profitability Identify customer queries and resolve to enhance customer satisfaction Accountability for all operational transactions to ensure ownership of customer Proactively builds customer contacts and rapport across a number of customers, levels and opportunities Identify a broad range of opportunities and customers to develop sales campaigns Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation Performance indicators: Contribution growth from aligned customers Feedback from stake holders and customers demonstrating Winning Together and Roles specific competencies Generation of new business opportunities in customer base and new customers Contribute to campaign team in large complex contractual services opportunities Knowledge, Skills & Experience: Graduate level education 3-5 year sales experience Ability to build effective and constructive relationships across a number of customers and opportunities Virtual Team working Ability to manage customer expectations Comprehensive understanding of Computacenter's Solutions offerings and basic understanding of Services Commercial, Financial and legal understanding Negotiation and influencing skills applied across the various customer organisations Ability to build effective and constructive relationships across a number of larger and more complex customers and opportunities at all levels Ability to resolve significant customer issues whilst moving the business forward

Responsibilities

Serve as the primary customer interface in Hong Kong to deliver technology sourcing services and manage end-to-end commercial engagements. Coordinate between customers and operations teams while managing billing, chargebacks, and service governance.