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客户服务代表 at hktservice

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Real-time Chat, Telephone Communication, Email Communication, Customer Needs Matching, Service Delivery, Professionalism, Inquiry Handling, Escalation Management, Ticketing, Hotel Reservations, Food and Beverage Reservations, Payment Processing, Customer Satisfaction, Call Logging, Feedback Collection, Typing Speed

Industry

Software Development

Description

主要职责：1.通过在线实时聊天方式、电话及邮件，根据客户的需要，将客户的需求与现有的服务相匹配，并向公司的客人提供服务。2.代表乐园传达友好、关怀和专业的服务态度。 3.以高效的方式处理所有客户查询，并对任何需要升级的情况进行预警。4.处理票务、酒店和餐饮服务的所有预订，并处理此类预订的付款。5.在整个服务过程中保持所有客户满意。 6.记录通话性质，以及任何需要跟进的案例细节。7.收集客户的反馈或更新信息。职位要求： 1.大专及以上学历（优秀者适当放宽）。 2.有1年酒店或旅游业客户服务或销售经验者优先。 3.打字30+WPM，错误率不超过5%。4.普通话流利，拥有优秀的口头表达、人际沟通和倾听能力。 5.具有很强的服务意识和咨询能力。6.熟悉Windows电脑操作和OFFICE办公软件操作。

Responsibilities

The primary duties involve providing customer service via online chat, phone, and email by matching customer needs with existing services and representing the park with a friendly and professional attitude. This includes efficiently handling all inquiries, managing reservations for ticketing, hotel, and dining, processing payments, and maintaining customer satisfaction throughout the service process.