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客户服务高级代表 at hktservice

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Handling, Hotel Booking, Ticketing, Travel, Consultation, English Communication, Email Handling

Industry

Software Development

Description

1、提供咨询查询服务（比如咨询票价、咨询开园时间、咨询活动规则、入园注意事项等）;2、提供酒店预订及查询服务（处理票务酒店和餐饮服务的所有预订，并处理此类预订的付款及入住注意事项等）3、处理客人投诉问题等，提高客户满意度。4、有相关酒店、票务、旅游、客服等经验等优先选择。职位要求：良好的英语沟通能力，熟练英语邮件处理能力。

Responsibilities

Provide consultation and inquiry services regarding ticket prices, park opening times, activity rules, and entry precautions. Handle hotel bookings and inquiries, manage all reservations related to tickets, hotels, and dining services, and address guest complaints to improve customer satisfaction.