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客户服务高级代表 at hktservice

Foshan, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Service Coordination, Communication Skills, PC Skills, MS Office, AI Technologies, English, Chinese

Industry

Software Development

Description

Account Service Officer Your role: Manage incoming customer service hotline call and email inquiries and complaints, provide ease of contact service to customers Support customer accounts with effective order management and service coordination Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications Handle service requests raised by customers and relate the issues to relevant internal parties Perform any ad hoc assignments as requested To succeed in this role: Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or DSE/ Form 5 graduates with minimum 2 years' account service working experience Good communication skills, customer-oriented, innovative and self-confident Good PC skills, familiar with MS Office is an advantage Eager to learn integrated AI technologies, including AI automation and MS CoPilot Good command of both spoken and written English & Chinese Fresh Graduates with good communication will also be considered

Responsibilities

Manage incoming customer service inquiries and complaints via hotline and email. Act as the interface for customers and internal partners in handling product and service inquiries.