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客户服务高级代表 at hktservice

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Handling, Hotel Booking, Ticketing, Travel, Consultation, English Communication, Email Handling

Industry

Software Development

Description

1、提供咨询查询服务（比如咨询票价、咨询开园时间、咨询活动规则、入园注意事项等）;2、提供酒店预订及查询服务（处理票务酒店和餐饮服务的所有预订，并处理此类预订的付款及入住注意事项等）3、处理客人投诉问题等，提高客户满意度。4、有相关酒店、票务、旅游、客服等经验等优先选择。职位要求：良好的英语沟通能力，熟练英语邮件处理能力。

Responsibilities

Provide consultation and inquiry services regarding ticket prices, park opening times, and activity rules. Handle hotel bookings and guest complaints to improve customer satisfaction.