HL Leader (Membership Supervisor) at YMCA of Columbia Willamette

Beaverton, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Acquisition, Engagement, Retention, Staff Development, Financial Planning, Budget Management, Coaching, Supervision, Training, Performance Feedback, Group Exercise, Family Programs, Customer Service, Sales Practices, Marketing, Community Outreach

Industry

Non-profit Organizations

Description

Description POSITION SUMMARY This position supports the work of the YMCA of Columbia-Willamette, a leading philanthropic organization committed to strengthening the foundations of our communities. The Leader, Healthy Living stewards the Y’s cause and advocates for the Y’s mission and strategic plan, promoting and protecting the brand and reputation as a global, inclusive organization. The Leader, Healthy Living provides leadership for Membership and Healthy Living operations at the Beaverton Family YMCA, ensuring Membership goals, engagement strategies, and program experiences align with the YMCA of Columbia-Willamette’s strategic priorities. This position oversees Membership operations and Healthy Living programming including member engagement, group exercise, and family programs. The role is responsible for creating a welcoming and inclusive environment that supports Membership acquisition, engagement, and retention. The Leader, Healthy Living develops and manages financial plans and strategies that support Membership growth and program participation. This role leads and develops Healthy Living staff to deliver high quality programs and a consistent, mission-driven member experience for the community. What Success Looks Like in This Role • Membership growth and retention goals are consistently met or exceeded • Healthy Living staff are well trained, supported, and delivering excellent member service • Members feel welcomed, connected, and engaged in programs and services • Membership and Healthy Living initiatives align with branch and association strategic priorities OUR CULTURE We are a group of individuals committed to love, integrity, and humility. We believe in each other and demonstrate it by holding ourselves and each other accountable, encouraging creativity and empowering each other to act in pursuit of our mission. We will create lasting impact in our communities by how we look, how we behave, what we say, how we treat others, how we do our jobs, and how we live our lives. FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions. Essential Functions Membership Acquisition, Engagement, Retention and Healthy Living Leadership: This role is responsible for leading Membership growth, staff development, and the overall member experience at the Beaverton Family YMCA. • Drive Membership enrollment to meet or exceed revenue goals for the West Region and the Beaverton Family YMCA • Develop and implement annual Membership growth and retention goals with monthly, weekly, and daily action plans • Oversee Membership sales processes including Membership inquiries, tours, follow-up calls, enrollment procedures, closing ratios, surveys, and recruitment efforts • Monitor Membership statistics including enrollment, retention, engagement, and participation trends • Maintain accurate reports and provide data to support branch and association decision making • Manage the Membership and Healthy Living department budget • Lead and develop the Healthy Living staff team. Provide coaching, supervision, training, and performance feedback that supports staff growth and strong member service • Provide leadership and oversight for Healthy Living programming including member engagement initiatives, group exercise offerings, and family programs • Ensure staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales practices • Conduct regular staff meetings and training sessions to strengthen staff performance and service delivery • Collaborate with the Executive Director, association marketing communications team, and regional leadership teams to execute Membership enrollment and marketing awareness plans • Participate as an active member of the Membership CoLab, collaborating with Healthy Living leaders across the association to identify priorities and share best practices • Contribute to association-wide projects and operational priorities through participation in additional CoLabs such as Marketing or other cross-functional groups • Share insights and outcomes from CoLab discussions with branch leadership and support implementation of agreed-upon initiatives • Ensure the member experience is welcoming, inclusive, and consistent across Membership services and Healthy Living programs • Serve as the branch brand coach and support staff in communicating the YMCA cause • Identify local businesses and community partners for Membership recruitment and outreach • Represent the YMCA at community events and strengthen relationships with local organizations • Serve as a branch super-user for Daxko Accounting, Daxko Operations, and Daxko Engage systems Additional Functions • Support and advance the YMCA of Columbia-Willamette mission and strategic plan • Participate in regional staff meetings, trainings, and association events • Build positive relationships with staff, volunteers, and community partners • Monitor local competition and national trends in Membership and Healthy Living programming • Respond appropriately to critical incidents and emergency situations • Perform other duties as assigned Requirements Required Qualifications • Two (2) or more years of experience in sales, Membership operations, customer service leadership, or a related field with responsibility for revenue goals or Membership growth • Two (2) or more years of supervisory or staff leadership experience including hiring, training, or performance coaching • Experience managing budgets and meeting revenue goals • Strong oral and written communication skills • Ability to build relationships with staff, members, and community partners • Must pass YMCA background check • CPR and First Aid certification or ability to obtain within 30 days of employment • Must have reliable transportation • Complete YMCA Learning and Leadership training pathway within required timelines Preferred Qualifications • Bachelor’s degree in business administration, recreation management, public relations, or a related field or equivalent experience • Experience working in a YMCA or other membership-based organization • Experience with Daxko or similar Membership management software WORK ENVIRONMENT Work is performed primarily in person at the Beaverton Family YMCA. Some work may occur during evenings or weekends depending on programming, staff schedules, and community events. Occasional regional travel may be required.

Responsibilities

This role is responsible for leading Membership growth, staff development, and the overall member experience at the Beaverton Family YMCA, driving enrollment to meet or exceed revenue goals. The leader will oversee Membership operations and Healthy Living programming, ensuring staff deliver high-quality, mission-driven member experiences.