ABOUT US:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

TO STAFFING AND RECRUITING AGENCIES:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications , or resumes to this site or to any Umpqua Bank employee and any such submission s will be considered unsolicited unless requested directly by a member of the Talent Acquisition team .

Originates residential mortgage loans from inbound customer calls, outbound prospect calls, and internal bank referral relationships. Generates the majority of business as an inside sales representative and may develop external referral resources under the guidance of assigned mentor or Branch Manager.

• Responsible for the origination of bank generated residential mortgage leads. Generally involved in activities related to originating/selling loans from an inside sales setting, with some time spent promoting Umpqua Bank in the community.
• Develops and executes consistent customer follow up routines and shows steady increase in lead conversion based on monthly and quarterly production goals set under the guidance of assigned mentor or Branch Manager.
• Conducts interviews with prospective borrowers to analyze financial and credit data, determines customer financing objectives, advises customer on product/pricing policies and guidelines, and gathers all additional required information in order to complete an error free disclosure to the customer. Analyzes the various mortgage products available to the customer based on the information provided.
• Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics and complying with all Federal and State compliance policies.
• Obtains all required documentation as required ( i.e., appraisals, title reports, financial information, pulling credit), by taking complete applications, analyzing information and is accurate with supporting documentation to allow a seamless disclosure, process, and approval on the loan file.
• Maintains overall responsibility for the loan file and documentation through processing underwriting, closing, funding and post-closing by following the transaction through to its conclusion.
• Conveys to customers and other associates the advantages of the company and various financial products the company offers through other areas of the bank.
• Completes annual training requirements before due dates and participates in any system or system related training throughout the year.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.May perform other duties as assigned

Originates residential mortgage loans from inbound customer calls, outbound prospect calls, and internal bank referral relationships. Generates the majority of business as an inside sales representative and may develop external referral resources under the guidance of assigned mentor or Branch Manager.

• Responsible for the origination of bank generated residential mortgage leads. Generally involved in activities related to originating/selling loans from an inside sales setting, with some time spent promoting Umpqua Bank in the community.
• Develops and executes consistent customer follow up routines and shows steady increase in lead conversion based on monthly and quarterly production goals set under the guidance of assigned mentor or Branch Manager.
• Conducts interviews with prospective borrowers to analyze financial and credit data, determines customer financing objectives, advises customer on product/pricing policies and guidelines, and gathers all additional required information in order to complete an error free disclosure to the customer. Analyzes the various mortgage products available to the customer based on the information provided.
• Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics and complying with all Federal and State compliance policies.
• Obtains all required documentation as required ( i.e., appraisals, title reports, financial information, pulling credit), by taking complete applications, analyzing information and is accurate with supporting documentation to allow a seamless disclosure, process, and approval on the loan file.
• Maintains overall responsibility for the loan file and documentation through processing underwriting, closing, funding and post-closing by following the transaction through to its conclusion.
• Conveys to customers and other associates the advantages of the company and various financial products the company offers through other areas of the bank.
• Completes annual training requirements before due dates and participates in any system or system related training throughout the year.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.May perform other duties as assigned.

About You:

• High school diploma/GED.
• Bachelor’s Degree in business, finance, or equivalent work experience required.
• Less than 2 years of prior knowledge or work experience in the home lending industry, including loan processing, underwriting, closing, and funding.
• Less than 2 years of Previous sales experience with a bank, mortgage division, or financial institution preferred or sales experience with a demonstrated potential to transfer skills to mortgage origination.
• Prior knowledge or work experience in the home lending industry, including loan processing, underwriting, closing, and funding preferred.
• Previous sales experience with a bank, mortgage division, or financial institution preferred or sales experience with a demonstrated potential to transfer skills to mortgage origination.
• Demonstrated ability to develop new and sustainable referral sources and generate leads.
• Excellent analytical and problem-solving skills.
• Experience collecting and analyzing borrower income and negotiating skills.
• Excellent written and verbal communication.
• Ability to organize and prioritize, manage, and perform multiple tasks.
• Detail-oriented and able to meet strict deadlines.
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
• Proficiency with personal computers and related software packages such as Word and Excel.
• Must be registered as an MLO as per the S.A.F.E. Act requirements.

• This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.This position is authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.

• Job Location(s): Ability to work fully onsite at posted location(s).
  Salem, Oregon
  Our Benefits:
  We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $ 18.00 to $26.00 and the pay rate for the selected candidate is depend ent up on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
  We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
  Our Commitment to Diversity :
  Umpqua Bank is an equal opportunity and affirmative action employer committed to employing , engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability , or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com .