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HME Customer Service Representative at Ephraim McDowell Health
Danville, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Home Medical Equipment Knowledge, Equipment Delivery, Patient Education, Third Party Payor Policies, Computer Skills, Cash Register Operation, Vehicle Operation

Industry

Hospitals and Health Care

Description
Under the direction of the MedSource Manager, the incumbent functions as a customer service representative providing for the sale, delivery, and education of home medical equipment, supplies and retail merchandise to our patients and customers. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust). WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Average work station area with normal levels of noise. Requires the movement of heavy home medical equipment. Requires safe operation of delivery vehicles. Must be able to work with constant interruptions of phone and walk-in customers and patients. The task of this job occasionally involves the exposure to body fluids, unpleasant smells, sights and unsanitary environments due to delivering equipment and supplies to patient’s homes. Must be able to move or position 50 lbs. independently. High stress level due to phones, patients, customers and provider’s offices all requiring immediate attention. Requires on call rotation for nights and weekends. Some overtime due to being on call.   CONTACTS WITH OTHERS: Interacts with Associates, customers/patients, physicians and referring agencies on a routine basis. EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Maintains knowledge of all appropriate home medical equipment and supplies purchased in the store or delivered to our customer’s residence. Maintains knowledge of third party payors policies and procedures. Qualifications Computer skills required. Cash register experience helpful.
Responsibilities
The representative provides customer service for the sale, delivery, and education regarding home medical equipment, supplies, and retail merchandise to patients and customers. This role requires exhibiting core values like Friendliness, Respect, and Service while handling equipment movement and vehicle operation.