Customer Confidence at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class experiences that meet the needs of people today, and in the future.
The text presented in various languages across the vehicle screens and mobile applications plays a crucial role in these products, being one of the key enablers to sell in different countries around the globe. An in-vehicle and/or mobile app translator is responsible of coordinating the management of the text displayed on the vehicle’s components and mobile applications which is translated into 30 + different languages and is also in charge of incorporating those texts and its translations into the internal translation system or assigned CAT tools.

• Develop new and more efficient processes that automate our tasks and improve quality of the deliveries.
• Support program and project-specific translation activities following Ford’s directions.
• Work with HMI application team, designers, feature owners, and developers to understand new features and help to identify the best terminology, trade-offs, and guide designers to incorporate local language considerations in prototypes.
• Review keys and translations to ensure accuracy and quality standards, and identify issues in the copy that must be translated.
• Collect and populate translation documents based on inputs from Ford Translation Engineers.
• Maintain regular contact with Project Managers, Designers, Language Service Providers, and Local Markets to stay updated on project statuses and requirements, track projects, provide additional context, answer questions, and ensure effective communication.
• Utilize Computer-Assisted Translation (CAT) and AI tools proficiently to manage translation projects and ensure content quality through thorough review.
• Create and review Glossary entries and Translation Memory descriptions.
• Be capable of reading and understanding XML files as part of the translation process.
• Create, add, and manage database entries in the internal translation system to ensure all project data is up-to-date and accurately recorded.
• Attend regular translation meetings, create agendas, document minutes, and support meetings among Mexican, U.S., European, and other international teams (e.g., China, Thailand, Dubai) to align consistency and internal decisions, accommodating various time zones.