HMP MILLSIKE – PRISON CUSTODY OFFICER -TRAINING OFFICER

Salary:£36,540
Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

PERSON SPECIFICATION

The ideal candidate will have at least 1 year of experience as a prison officer and in a fast-paced, dynamic environment, working both autonomously and within a team. They should have proven experience in using various techniques to support training and development activities, along with relevant qualifications such as a Level 3 Education and Training qualification or equivalent, and/or coaching and teaching experience.
The candidate must be adaptable, able to tailor their communication and behaviour to different groups, and be positive and self-motivated, championing Mitie core values. Strong administrative, record-keeping, and report-writing skills are essential, as well as effective and clear written communication skills. Proficiency in using Microsoft Packages and systems is required.
A natural curiosity to develop personal skills and knowledge is important, along with an approachable and engaging communication style. The candidate should be able to build effective relationships with stakeholders to understand and influence expectations, ensuring engagement and safety. They should also have a desire to improve their own and others’ capabilities to meet business needs.
The candidate must be able to pass Enhanced Level 2 Ministry of Justice Vetting Clearance and Enhanced DBS, and remain compliant with Personal Protection training (S.P.E.A.R) and annual refresher training.
As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.
Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers’ business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

JOB OBJECTIVES AND RESPONSIBILITIES

The Training team are an integral part of Learning and Development, proudly supporting the Mitie Care & Custody Senior Leadership Team in their objective to ensure new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential. As a role model, you must be inclusive, positive, and engaging, advocating the principles of ‘You are Mitie’ in everything you do going the extra mile for your students. Working in collaboration with the Regional Operational Training Teams, Operational Management, QHSE, the Home Office, Ministry of Justice and Mitie Group L&D team, the role requires individuals to work autonomously with passion to deliver the exceptional every day.

MAIN DUTIES AND ACCOUNTABILITIES

• Actively participate in the Training Team, modeling Mitie values and standards.
• Manage and deliver training plans, including ITCs and refreshers.
• Conduct training sessions for new and experienced colleagues, ensuring compliance and best practices.
• Deliver “Train the Trainer” packages for coaches, colleagues, and mentors.
• Facilitate upskilling workshops for trainers.
• Use diverse techniques to accommodate different learning styles and needs.
• Monitor delegate progress and provide feedback.
• Collaborate with the Training Support Team to maintain training records.
• Review and recommend updates to training materials for continuous improvement.
• Support Training Managers in promoting training and staff development.
• Assist in designing and improving bespoke learning packages.
• Promote PCO apprenticeships in line with Mitie Group’s strategy.
• Become an SME in areas like Safeguarding, Operational Processes, IT, and Diversity & Inclusion.