Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regi at Kotak Mahindra Bank

Ghaziabad, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, MS-Office, MS-Excel, Assertive Attitude, Self Driven, Service Mind Set

Industry

Banking

Description

PSO_JD * Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders * Assisting customers in completion of FKYC * Providing on field support to the Sales team & Branch teams for 811 customer servicing * Handling rejection cases & curing/resolution of same through co-ordination with the Business team * Conducting regular training sessions with the field/Sales team to improve their productivity * Monthly reconciliation of biometric devices which are with the field team * Publishing regular MIS (as & when required) * Customer out calling (as & when required) Candidate Requirement: * Graduate (any stream) with 1-2 years of experience preferably in Banking Industry * Strong Communication skills – Verbal and Written * Good knowledge of MS-Office (MS-Excel in particular) * Assertive attitude * Self Driven * Service mind set * Pay Scale: As per HR categorization

Responsibilities

This role involves handling and resolving customer queries and complaints received at the branch by coordinating with various internal stakeholders. The officer will also assist customers with FKYC completion and provide on-field support to Sales and Branch teams for digital banking customer servicing.