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HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regi at Kotak Mahindra Bank

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Query Resolution, FKYC, Sales Support, Training, MIS Reporting, MS Excel, MS Office, Communication Skills, Customer Servicing

Industry

Banking

Description

PSO_JD * Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders * Assisting customers in completion of FKYC * Providing on field support to the Sales team & Branch teams for 811 customer servicing * Handling rejection cases & curing/resolution of same through co-ordination with the Business team * Conducting regular training sessions with the field/Sales team to improve their productivity * Monthly reconciliation of biometric devices which are with the field team * Publishing regular MIS (as & when required) * Customer out calling (as & when required) Candidate Requirement: * Graduate (any stream) with 1-2 years of experience preferably in Banking Industry * Strong Communication skills – Verbal and Written * Good knowledge of MS-Office (MS-Excel in particular) * Assertive attitude * Self Driven * Service mind set * Pay Scale: As per HR categorization

Responsibilities

The role involves handling customer queries and complaints while providing on-field support to sales and branch teams for digital banking services. Responsibilities also include conducting training sessions, managing biometric device reconciliation, and publishing MIS reports.