ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Aviation business sector business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients.

ABOUT THE ROLE:

Working Days - Variable
Shift pattern - 2 Early Shift / 2 Late Shift 2 Off

ROLE OVERVIEW:

Security Screening & Baggage Maintenance Officers are responsible to monitor hold baggage to ensure that all departing flights are safe from acts of unlawful interference within civil aviation. This involves examining 3D images of baggage which passes through an X-ray machine to check for any prohibited or dangerous items. The Officers will also be responsible to monitor and maintain the Baggage Handling Systems used to convey both departing and arriving hold baggage.

KEY RESPONSIBILITIES:

• Analysing images of possible threats using approved equipment at various locations across the Airport
• Escalating possible threats by adhering to the Operating Procedures
• Assist with completion of the daily Equipment Testing regime
• Monitor the Baggage Handling System for both arriving and departing hold baggage
• To respond to any bag jams or baggage related issues along the Baggage Handling System and to escalate faults as required
• Successfully complete and maintain grades associated to Approved Security Training Organisation (ASTO) HBS Training, Certification Examinations, and re-current training
• Achieve the service delivery and regulatory standards and performance targets set by the HBS Supervisors and Management
• To represent the Hold Baggage Screening department to customers, passengers, and the aviation industry in such a way as to inspire respect, credibility and a reputation for excellent customer and business services.
• Create and maintain excellent working relationships with colleagues in Cork Airport to maximise the growth of the Security business.
• Proactively monitor the OCS customer service desk and assist with customer enquires.
• Assist in belt jamming
• And Shop and collect items from front desk