OWNER EXPERIENCE

• Provide a first-class aftersales service, ensuring all interactions with owners are positive and solutions-focused.
• Act as a key liaison between owners and manufacturers, ensuring a smooth and efficient resolution of any aftersales concerns.
• Maintain a proactive approach to problem-solving, keeping owners informed at every stage of the process.

ROLE OVERVIEW

As an After sales Administrator, you will be the first point of contact for holiday home owners, ensuring that all aftersales queries and concerns are handled efficiently and professionally. Your role is pivotal in delivering a seamless experience, from coordinating repairs and warranty claims to maintaining accurate records and liaising with suppliers.
You’ll work closely with manufacturers, internal teams, and owners to ensure that aftersales issues are resolved promptly, maintaining high standards of service and communication throughout. Your ability to build strong relationships and manage multiple tasks will be key to success in this role.