At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Holiday Inn Singapore Orchard City Centre is looking for an Assistant/Senior/Catering & Banquet Sales Manager who is specialized in Local Ethnic Weddings and can ensure that all conferences, meetings, and group activities are coordinated and managed within guests’ expectations. Up-sell guests’ events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and guests fulfill group contract commitments.

Responsibilities include, but are not limited to:

• Sell function rooms, meetings, conventions and wedding packages
• Handle sales enquiries and develop new market territories
• Convert sales lead into sales platform
• Achieve revenue goals, guest satisfaction and oversee the financial performance of the department
• Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience.
• Assist guests with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Analyse and act against client satisfaction surveys to improve services.

WHAT WE NEED FROM YOU

Bachelor’s Degree / higher education qualification / equivalent in hospitality or related field, and minimum 3 years’ work experience (experience in a luxury hotel brand will be an advantage), or an equivalent combination of education and experience.

REQUIRED SKILLS:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Possess at least 2 years’ Room/Banquet Sales experience from the hospitality industry
• Comprehensive knowledge of the market trends
• Working knowledge of MS Office applications, hotel PMS, Delphi system
• Self-motivated, dynamic and result-oriented individual with strong marketing and business acumen
• Target driven and independent with good salesmanship

• Sell function rooms, meetings, conventions and wedding packages
• Handle sales enquiries and develop new market territories
• Convert sales lead into sales platform
• Achieve revenue goals, guest satisfaction and oversee the financial performance of the department
• Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience.
• Assist guests with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Analyse and act against client satisfaction surveys to improve services