JOB SUMMARY

A new and exciting opportunity has been created for a Client Relations Assistant Manager to join the Holland Cooper Team and work in our luxury, high fashion Head Office based in Dowdeswell, Cheltenham. We are seeking a dynamic, motivated Assistant Manager to lead our thriving Client Relations Team. This is a unique opportunity to play a key role in the growth of a fast-evolving British luxury brand and contribute to Holland Cooper’s continued success.

KEY REQUIREMENTS

• Strong understanding of luxury client expectations and behaviour.
• Proactive problem-solver with a calm, poised, and polished demeanour.
• CRM system experience, preferred but not essential.
• A proven track record of delivering exceptional customer service.
• A people person who thrives in team environments and builds strong, positive relationships effortlessly.
• Commercially minded, with a sharp understanding of customer needs and a focus on driving results.
• A strong communicator, able to engage with customers and team members alike to create meaningful connections.
• Enthusiastic about working for a prestigious brand like Holland Cooper, eager to contribute to its continued success.
• Motivated, positive, and inspiring, leading by example and fostering a high standard of service and performance within the team.

• Support the Client Relations Manager in leading day-to-day operations of the client relations team.
• Drive a luxury client experience across all customer journeys within the Client Relations Team, ensuring consistency and excellence.
• Act as a brand representative with escalated complaints, resolving complex inquiries with professionalism, discretion, and in line with our brand tone of voice.
• Your focus will be to deliver business results, uphold brand standards, and foster a high-performing, client-centric team culture.
• Monitor and analyse key touch points for the team, working with the Client Relations Manager to ensure a smooth running department and an elevated customer journey.
• Provide coaching and support to the Client Relations Team, supporting with order-well management, logistical problem solving and liaising with departments across the business.
• Collaborate and support management in setting team objectives, exceeding sales targets and overall performance goals.