Home- and Community-Based Operations Manager at Adobe Care And Wellness LLC

, , Tunisia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Respiratory Care, Leadership, Program Management, Clinical Knowledge, Data-Driven Solutions, Communication, Interpersonal Skills, Quality Management, Stakeholder Engagement, Operational Excellence, Regulatory Compliance, Team Leadership, Adaptability, Problem-Solving, Customer Service

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The Home- and Community-Based Operations Manager is a key leadership role responsible for the successful implementation, management, and optimization of home- and community-based respiratory care programs. This position oversees complex operational functions, program development, quality improvement initiatives, and client relationship management to achieve measurable health outcomes for diverse patient populations. This role requires expertise in Population Outcome Management, Complex Respiratory Management, Enhanced Respiratory Care, Quality Enhancement Initiatives, and Remote Monitoring, with a deep understanding of how these components integrate into post-acute and home healthcare delivery models. The Operations Manager will collaborate with senior leadership, clinical teams, and external partners, including managed care organizations (MCOs), medical directors, durable medical equipment (DME) providers, and community-based agencies—to ensure that every program meets its clinical, operational, and financial objectives. This position also ensures alignment with evidence-based best practices, regulatory compliance, and patient-centered care principles, while leading teams toward continuous performance improvement. DUTIES & RESPONSIBILITIES Program Development & Implementation * Lead the design, launch, and execution of home- and community-based respiratory care programs that align with organizational goals and client requirements. * Partner with customers, senior leadership, and interdisciplinary teams to define programobjectives, timelines, and success metrics. * Develop and implement standardized workflows, documentation tools, and reporting processes to ensure program efficiency and compliance. Clinical Oversight & Quality Management * Provide clinical oversight for Home and Community-Based Programs, including Complex Respiratory Management, Katie Beckett Program, and Individual Assessment Navigation. * Ensure timely and accurate completion of monthly member assessments (via chart review or in-person visits) to support care planning and program objectives. * Monitor, analyze, and report on key performance indicators (KPIs), including patient outcomes, hospital readmission rates, and adherence to care plans. * Identify and implement evidence-based practices to improve patient outcomes, operational efficiency, and cost-effectiveness. * Oversee quality improvement initiatives and track the impact of interventions on patient care and resource utilization. Stakeholder Engagement & Customer Relationship Management * Serve as the primary point of contact for high-priority client interactions, including medical directors, quality directors, and nurse managers. * Facilitate regular communication with stakeholders to share program outcomes, identify areas for improvement, and address member-specific concerns. * Collaborate with home equipment providers to ensure timely delivery and proper utilization of respiratory devices and related technology. Team Leadership & Development * Provide daily operational oversight and guidance to the Respiratory Care Coordinator team, ensuring they have the tools and resources to meet program goals. * Conduct weekly clinical team meetings to review successes, address challenges, and share best practices. * Foster a culture of accountability, collaboration, and continuous learning through consistent feedback, training, and mentorship. Operational Excellence & Reporting * Develop and maintain detailed tracking systems for member progress, program performance, and resource allocation. * Deliver comprehensive monthly productivity reports and KPI analyses to senior leadership and customers. * Evaluate program processes for efficiency, scalability, and financial sustainability; recommend and implement cost-saving measures. * Ensure adherence to all regulatory, ethical, and confidentiality standards related to patient care and data management. SKILLS & QUALIFICATIONS * Five (5+) years of experience in respiratory care. * Three (3+) years in a leadership or program management role strongly preferred. * Proven ability to manage multiple high-priority projects simultaneously in a fast-paced healthcare environment. * Strong clinical knowledge of respiratory care in post-acute and home-based settings, including LTACH, SNF, and home care. * Expertise in home medical equipment related to respiratory management and the ability to assess appropriateness of prescribed equipment. * Understanding of Social Determinants of Health (SDOH)and their impact on respiratory care program success. * Skilled in developing data-driven solutions to improve patient outcomes and program efficiency. * Exceptional communication, interpersonal, and relationship-building skills, with the ability to collaborate across clinical and administrative teams. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of working with electronic health records (EHR) and remote monitoring technologies. * Strong organizational skills with the ability to meet deadlines, prioritize tasks, and adapt to changing demands. * Knowledge of regulatory frameworks and HIPAA-compliant data handling practices. * Reliable transportation for patient visits. EDUCATION, LICENSES, & CERTIFICATION * Associate’s degree in healthcare administration, respiratory therapy, or related field required. * Bachelor’s degree in healthcare administration, respiratory therapy, or related field preferred.. * Graduate of an approved American Medical Association (AMA)-accredited school for respiratory care by the Commission on Accreditation for Respiratory Care (CoARC). * Current, active, and unencumbered state licensure as a certified respiratory therapist, registered respiratory therapist, or respiratory care practitioner (CRT/RRT/RCP)from the National Board for Respiratory Care (NBRC). * Valid and unrestricted driver’s license. * Proof of current auto insurance coverage. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9days) * Paid Time Off(20 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage– To have the courage to the right thing at the right time. * Ownership– To take ownership of every issue you touch. * Respect– To respect yourself, co-workers, and for those whom you care. * Excellence– To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Frequently required to travel, up to 90 minutes one-way. * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Home- and Community-Based Operations Manager is responsible for implementing and managing respiratory care programs, overseeing operational functions, and ensuring quality improvement initiatives. This role involves collaboration with clinical teams and external partners to achieve health outcomes for diverse patient populations.