Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Home Appliance Module PIC at J&T Cargo

Bekasi, West Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Home Appliance Maintenance, Service Network Development, Technician Management, Staff Training, Quality Assurance, SOP Development, Customer Complaint Resolution, Service Standards, Coordination, Communication, After Sales Service, Installation Management

Industry

Freight and Package Transportation

Description

Tanggung Jawab Membangun dan mengembangkan jaringan layanan instalasi peralatan rumah tangga (Khususnya AC split, AC central, mesin cuci, dan peralatan listrik rumah tangga). Merekrut dan mengelola teknisi instalasi serta mitra layanan. Melakukan pelatihan dan pengawasan teknisi instalasi. Menyusun dan menerapkan SOP serta standar layanan instalasi. Memantau kualitas layanan (tingkat penyelesaian instalasi, keluhan pelanggan, kepuasan pelanggan, dan ketepatan waktu teknisi). Menangani keluhan pelanggan terkait layanan instalasi. Kualifikasi Pengalaman 3–8 tahun di bidang terkait (after sales peralatan rumah tangga, jasa instalasi, atau platform layanan seperti Kanggo, Tukang.com, Sejasa, Azko). Berpengalaman mengelola teknisi atau tim instalasi. Memahami standar instalasi dan manajemen kualitas layanan. Memiliki kemampuan komunikasi dan koordinasi yang baik.

Responsibilities

Responsible for building and developing an installation service network for home appliances including AC units and washing machines. Manages technicians, implements service SOPs, and monitors service quality and customer satisfaction.