Home-Based Provider Coach, Shared Services at United Way for Greater Austin

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Technical Assistance, Business Management, Data Collection, Analysis, Collaboration, Community Engagement, Project Management, Communication, Resource Utilization, Adaptability, Interpersonal Skills, Organizational Skills, Child Care Policy Knowledge, Financial Planning, Adult Learning Best Practices

Industry

Non-profit Organizations

Description

Description United Way for Greater AustinHome-Based Provider Coach, Shared ServicesDepartment: Education, Early Childhood, and Advancement (EECA)Regular, Full-time, Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: As a Home-Based Provider Coach, you will be essential in strengthening the Austin/Travis County child care system by implementing an innovative Shared Services Alliance. A shared services alliance aims to centralize and automate as many business processes as possible to support local childcare centers to increase profit, stabilize their business model, increase wages and benefits for staff, and spend more time working directly with children and families. In this role, you will work closely with the Shared Services Manager to support child care center program leaders to access and utilize the back-office administrative services offered by the new Alliance. These services will include marketing and enrollment management, staff recruiting and retention, child care management software implementation and training, budgeting, bookkeeping, payroll and benefits management, and financial reporting. As new childcare providers are onboarded to the Shared Services Alliance, you will be responsible for tracking progress to ensure a successful onboarding experience, ensuring providers have access to the business support they need when they need them, and that they are customized based on each providers’ existing knowledge and unique challenges. Who you are: Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others. Resourcefulness: You marshal resources (people, funding, material, support) to get things done. You orchestrate multiple activities simultaneously to accomplish a goal and get the most out of limited resources. You apply knowledge of internal structures, processes, and culture to resourcing efforts. Situational adaptability: You pick up on situational cues and adjust. You readily adapt personal, interpersonal, and leadership behavior. You understand that different situations may call for different approaches and can act differently depending on the circumstances. Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully. You build a rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself. Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences. Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans. What you’ll do: Coaching and Support: Provide business coaching and technical assistance to childcare program administrators, focusing on authentic relationships and meeting them at their current knowledge level while also simplifying complex business concepts and making them relatable, connecting existing knowledge to new skills, opportunities, and services. Goal Setting and Action Planning: Advise and guide childcare providers in the fundamentals of small business management, leveraging personal expertise and business insights while also assisting them in setting and pursuing individual goals for growth, including financial planning and monitoring. Resource Utilization: Provide assistance to childcare program administrators by helping them access and maximize the use of community and state resources, such as business coaching and digital literacy classes, while also offering hands-on support to providers during change management processes. Data Collection and Analysis: Work with childcare program administrators to collect quantitative and qualitative data, inform program service prioritization and sequencing, and recommend services that align with participant needs based on program and community data analysis. Collaboration and Outreach: Collaborate with contracted service providers and childcare program administrators to ensure a successful onboarding experience while also conducting ongoing outreach and education to recruit childcare providers for shared services participation. Community Engagement: Participate in the Success By Six Coalitions and community groups/convenings to report on recruitment, implementation, goals, accomplishments, and setbacks while also exploring potential connections and collaboration opportunities with other United Way departments for maximum impact. Continuous Improvement: Familiarize yourself with shared service models from other regions and bring best practices for consideration to local Shared Services, applying research to plan for the continuous quality improvement of the Shared Services Alliance in order to adapt to local needs and policy changes. Outcome Evaluation: Work with the United Way Data and Evaluation Team to design and evaluate program outcomes, including data collection, analysis, monitoring, and reporting of performance outcomes. What you’ll gain: Experience building and implementing an innovative community program with diverse community partners. A strong skillset in relationship-building, communications, partnership management, and project management A diverse, equitable, and inclusive work environment and community Competitive pay. Flexible home and work-life balance Quarterly professional development allowance. An active work day with ample chance to get out and about Austin A professional work environment within an organization led by its mission to do good within the community Experience as part of a key stakeholder and support for a community collective impact effort and robust community coalition. What you’ll bring: A Bachelor’s degree in business or early childhood education or a related field A basic understanding of child care center operations, including marketing, finance, revenue management, information systems, and human resources Experience working with home-based child care providers is preferred Highly organized and process-oriented At least intermediate knowledge of Microsoft Office Suite, particularly Excel Experience with learning new software tools Comfortable with remote/virtual technology (Zoom, Teams) Demonstrated experience in project management Communicate positively, respectfully, and courteously in all verbal and written communication. Demonstrates sensitivity to linguistic, cultural, social, economic, individual, and role differences in program design and implementation Child care policy knowledge, such as knowledge of the licensing rules, Texas Rising Star, and child care subsidy system Clear understanding of the business model of child care and tools for small business management Ability to provide program services in a manner that reflects best practices in adult learning. Ability to analyze data and track data to measure the impact Bilingual (English/Spanish) preferred What you’ll receive: Dynamic and rewarding work environment Competitive Compensation Hybrid Work Option Employer 403(b) Matching Employer-Sponsored Health Insurance (for employees) Dental Insurance Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Generous Paid Time Off (PTO) Paid Parental Leave FMLA Employee Assistance Program (EAP) This position is located in Austin, Texas, and reports directly to the Director, Early Childhood Center Services. Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.

Responsibilities

The Home-Based Provider Coach will provide business coaching and technical assistance to childcare program administrators, focusing on building authentic relationships and simplifying complex business concepts. They will also assist in goal setting, resource utilization, and data analysis to support childcare providers.