Home-Based Senior Web Support Specialist at DCX

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

82000.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Deadline Management, Multi-Tasking, Attention to Detail, Adaptability, Computer Proficiency, Software Learning, Ecommerce Management, Quality Assurance, Data Reporting, Customer Service, Marketing, Promotional Sales, Product Management, Backend Configuration, Site Testing

Industry

Outsourcing/Offshoring

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Job Description The Home-Based Senior Web Support Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include strong attention to detail, the ability to work well with co-workers, and a desire to learn new skills. Ideal Candidates will be: Is a highly skilled communicator Is comfortable working in a deadline-centric role Possesses strong multi-tasking and prioritization skills Accurate in detailing information A proven history of being adaptable when the unexpected happens Execute tasks and listen to guidance Is very intuitive with computers and is comfortable learning various software Enjoys the idea of a jack of all trades position. Your tasks will be highly varied Role Details Industry: Promotional Work Shift: 8:00 AM - 5:00 PM (USA) Workdays: Monday through Friday (USA) Written and spoken English skills: Very Proficient Salary: PHP 82,000.00 Daily Responsibilities Manage platform settings and backend configurations across eCommerce sites. Create and set up new products, collections, and categories. Conduct thorough site testing and quality assurance to ensure a flawless user experience. Prepare and help manage discount codes, credits, and promotional setups. Maintain and update site user lists and permission levels. Support basic reporting needs and assist with pulling data as directed. Performs other task analogues to the foregoing. Job Requirements Experience in customer service, marketing, or direct promo sales is ideal. Experience: 1-3 years of Promo industry experience, ideal OR experience in marketing/e-commerce Education: A college degree in communications or marketing is ideal. Software that will be used Various promotional industry-specific software (I.e. Sage, ESP, CommonSku, Syncore) Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook) Proficient with Google Suite (Google Sheets, Gmail, etc.) About DCX DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise to help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks beyond pay, including work-from-home opportunities, travel allowances, meals, and more. We look forward to receiving your application and getting to know you better! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.

Responsibilities

The Senior Web Support Specialist will manage platform settings and backend configurations across eCommerce sites, ensuring a flawless user experience through thorough testing and quality assurance. Additional responsibilities include preparing discount codes and maintaining user lists.