We are seeking an experienced home care scheduling coordinator/ case manager to join our growing non-medical home care agency in our main corporate office.
Successful candidate will have HHA Exchange experience, be organized and have strong customer service skills.

REQUIREMENTS:

• Proficiency with using HHA Exchange
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent customer service and communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
  Please feel free to visit our website and LinkedIn profiles:
  https://www.handsfromtheheart.org/
  https://www.linkedin.com/company/hands-from-the-heart-home-healthcare-services/mycompany/?viewAsMember=true
  https://www.linkedin.com/in/roosevelt-hairston-7954a296/
  https://www.linkedin.com/in/alexis-ortiz-058ab4124/
  Job Type: Full-time
  Pay: $21.50 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply
Work Location: In perso

• Answering & triaging calls from caregivers, clients and prospects
• Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
• Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
• Ability to be on a on-call for after business hour calls and scheduling modifications
• Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
• Maintaining regular documentation and ongoing note-keeping of employee & client activities
• Point person on all Client Related issues for cases under your caseload
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients’ needs, caregivers’ skills, experience, availability, and personality
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents