Are you looking for a career in home care where you can make a difference in people’s lives? As the Home Care Office Manager of BrightStar Care of S Charlotte, you will have the opportunity to lead the teams and organization responsible for caring for our clients and patients in S. Charlotte/SW Mecklenburg Co. Our employees make a lasting impact on the lives of those whom we serve, and you will be part of our leader team that makes this possible.

HOME CARE OFFICE MANAGER REQUIREMENTS

• High School Diploma required
• Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as Branch Manager and/or managing sales, customer service, and human resources functions within an office setting.
• Valid CPR Certification through American Red Cross and American Heart Association
• Valid TB Test
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Three or more years of experience managing high-volume healthcare offices, branches, or agencies; agency operations with strong customer relations and quality of work culture.
• Demonstrate working knowledge of health care in home and institutional settings.
• Valid driver’s license.
• Valid state required proof of auto insurance.
• Experience managing within a healthcare environment, supervising field staff, CNAs, LPNs, and RNs, is highly desired.

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
• Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Do the Right Thing: Honest, Ethical, Tell the Truth
• Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
• Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

• Financial Management – establishes financial goals related to revenue and expenses and develops budgets and business plans to achieve targets and maintain profitability.
• Contracting – interprets and administers national contracts, fulfillment of contract requirements in assigned territories, and ensures operations are conducted in compliance with contract provisions.
• Sales and Marketing – establishes sales goals and plans for the Business Development Manager to execute within assigned territories.
• Customer Service – establishes customer service standards and processes for the office, monitors and evaluates customer service activities and results, and implements actions to improve and maintain service.
• Staffing and Recruiting/Staff Management – establish plans to identify and develop sources of qualified staff, contact and recruit prospects, secure commitment for employment, and maintain employee relationships to ensure a continuous supply of qualified staff.
• Risk Management – establishes processes for continuous review of operations for compliance with applicable laws and accreditation requirements and initiates modifications or corrective actions as required.
• Process payroll and billing on a weekly basis.
• Schedule staff for new and existing client engagements and fill open shifts as needed.
• Maintain licensing database to ensure all active employee certifications are following state and federal requirements.
• Exercises staff oversight to ensure new operations plans, policies, and procedures are consistent with company goals and objectives.
• Handles personnel issues directly, using appropriate discretion and seeking professional HR/legal advice as appropriate.