Key Responsibilities: (*denotes an age-related skill or task)

• Represents Senior TLC Home Care with accurate and comprehensive information as requested by guests, visitors and staff.
• Develops and coordinates participant and employee schedules
• Confirms time in ADA Care, as back-up, when needed
• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor
• Knows about and consistently follows confidentiality and privacy policies and procedures
• Knowledgeable of all Senior TLC services
• Assists with completing participant surveys to assess satisfaction
• Participates in on-call duty after-hours and on weekends as needed
• Assists Home Care Agency Supervisor with delegated tasks
• Assists with PTO requests for HCA
• Assists with quarterly chart audits
• Receiving, investigating, and resolving schedule-related grievances
• Performs general administrative tasks
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigne