Home Care Staffing Scheduling Coordinator at SuperStaff

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

44500.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staffing Coordination, Scheduling, Workforce Management, Dispatching, Communication, Decision Making, Organization, Attention To Detail, Client Relations, Crisis Management, WellSky, Logistics Coordination

Industry

Outsourcing/Offshoring

Description

Job Overview The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment. Responsibilities & Duties Fill open caregiver shifts based on client needs, caregiver availability, and service requirements. Manage same-day call-offs and urgent schedule changes. Coordinate with care managers regarding client needs, staffing priorities, and service continuity. Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns. Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions. Maintain accurate schedule records, updates, and handoffs between shifts. Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases. Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts. Support smooth shift transitions and communicate relevant updates to the next shift. Contribute to schedule stability, coverage planning, and service quality. Required Qualifications 3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role. Strong verbal and written English communication skills. Ability to manage multiple moving parts in a fast-paced, service-driven environment. Strong judgment and decision-making under pressure. Ability to communicate professionally with clients, family members, and internal team members. Comfortable handling urgent staffing issues, call-offs, and last-minute changes. Strong organizational skills and attention to detail. Able to work weekends as part of a full-time schedule. Preferred Qualifications Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch. Experience in logistics dispatch or similar real-time coordination roles. Experience using WellSky or comparable scheduling / workforce systems. Background in a proactive service environment rather than a purely scripted call center role. Educational Requirements & Certifications Bachelor’s degree preferred but not required. Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education. HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually VL and SL cash conversion Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning Night Differential Work Schedule NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST) SHIFTING SCHEDULE with weekend shift coverage WORK FROM HOME Php 40,000 - 44,500 all in

Responsibilities

The coordinator is responsible for filling caregiver shifts and managing urgent schedule changes to ensure continuity of care. They serve as the primary communication link between caregivers, clients, and care managers.