Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Position Purpose

The objective of the Client Support Specialist is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

This role is based in Gungahlin with responsiblity for a portfolio for tenancy management in Queanbeyan.

• Cert IV in Social Housing (desirable)
• Up to date knowledge of relevant tenancy and housing legislation
• Knowledge of social housing policies and procedures
• Sound understanding of social and community issues impacting on social and affordable housing clients
• Sensitivity and understanding of cultural and socio-economic characteristics
• Current driver’s licence

Employer questions

Your application will include the following questions:

• Are you legally entitled to work in Australia?
• Please detail your minimum salary expectations (including super):
• What is the notice period for your current employment?
• What motivated you to apply for this position?
• What relevant skills and experience would you bring to this role?
• Do you have a current NDIS Worker Screening Check or are you willing to obtain one?
• Do you have a current Working With Children Check (WWCC) or Working With Vulnerable People card (or are willing to obtain one)?
• 
  

About Our Client

This role is with a company operating within the healthcare industry,

Job Description

• Coordinate and oversee client care plans to ensure their needs are met effectively.
• Provide excellent customer service to clients, families, and healthcare professionals.
• Maintain accurate records and documentation of client interactions and services provided.
• Schedule and manage appointments, ensuring timely service delivery.
• Act as the main point of contact for client inquiries and concerns.
• Collaborate with healthcare professionals to improve service delivery and outcomes.
• Monitor and evaluate client care plans, making adjustments as needed.
• Support team members with administrative duties as required.

The Successful Applicant

A successful Care Coordinator should have:

• Experience in customer service within the healthcare industry.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in record-keeping and attention to detail.
• A proactive and empathetic approach to client care.
• Ability to work collaboratively with a team and independently.
• Competence in using relevant software and systems.

What's on Offer

• Salary packaging + Bonus
• Permanent position within the healthcare industry.
• Opportunity supporting clients and making a difference in their lives.

If you're ready to move forward in your career as a Care Coordinator, we'd love to hear from you

ContactChloe Rodriguez

Quote job refJN-092026-7104765

Phone number

Job summary

Function

Customer Service

Specialisation

Call Center

Industry

Healthcare / Pharmaceutical

Location

Melbourne CBD

Job Type

Permanent

Consultant name

Chloe Rodriguez

Consultant phone

Job Reference

JN-092026-7104765

Work from Home

Work from Home or Hybrid