Salesforce Program Analyst

12-month fixed-term contract | Likely extensions | Iconic Australian organisation

An iconic Australian organisation is seeking an experienced Program Analyst to support a significant Salesforce transformation program.

Working across multiple workstreams, you will provide program-level coordination, governance and reporting while ensuring risks, actions, issues, decisions and dependencies are effectively managed. This role will suit someone who can work confidently in a fast-paced environment, connect the dots across complex initiatives and maintain a clear view of the broader program.

Key responsibilities

• Support program planning, governance, reporting and delivery activities
• Manage RAIDD registers, including risks, assumptions, issues, decisions and dependencies
• Coordinate activities and dependencies across multiple workstreams
• Prepare program updates, status reports, dashboards and governance documentation
• Monitor key milestones, actions and delivery commitments
• Work closely with project managers, delivery teams and senior stakeholders
• Maintain accurate documentation across Jira, Confluence and Smartsheet
• Support teams working across Agile, Waterfall and hybrid delivery environments
• Identify potential delivery challenges and proactively support their resolution

What you'll bring

• Previous experience as a Program Analyst, PMO Analyst or similar
• Strong experience supporting complex programs with multiple workstreams
• Demonstrated experience managing RAIDD and program governance activities
• The ability to understand dependencies and maintain a program-wide view
• Experience working across Agile and Waterfall delivery methodologies
• Proficiency with Jira, Confluence, Microsoft Office and Smartsheet
• Strong organisational, analytical and stakeholder management skills
• A proactive and pragmatic approach with a strong focus on outcomes
• The ability to adapt and remain effective in a fast-paced, evolving environment

Experience working with Salesforce, Genesys or Verint would be highly advantageous

This is an excellent opportunity to join a high-profile transformation program within one of Australia's most recognised organisations. The position is offered as an initial 12-month fixed-term contract, with likely extensions

Full job description

Be Part of the Next Big Growth Story in Care

At My Guardian, our goal is simple: to provide exceptional, deeply personalised care that helps people of all ages and abilities live with dignity, comfort, and true independence. We don't just "fill shifts", we match compassionate, dedicated people with clients who truly need them.

We are expanding fast! We are rapidly scaling our services across Slack's Creek QLD and surrounds. We are currently building an elite pool of top-tier Home Care Workers who want to be first in line as our client base expands in these new regions.

If you are based in or around Slack's Creek QLD or our other expansion cities, we want to get you on our books now. Our client pipelines are growing incredibly quickly, meaning you’ll be vetted, ready to go, and at the top of the list for immediate, regular hours the second the perfect match lands.

What You’ll Do

You won't just be checking boxes; you’ll be changing lives. Your day-to-day will focus on:

True Companionship: Building real connections, reducing isolation, and supporting emotional well-being.

Independence at Home: Personal Care, helping with light household duties, cleaning, laundry, and meal prep to keep homes safe and comfortable.

Community Connection: Getting clients out and about—driving them to social activities, shopping, and vital appointments.

What You Bring to the Team

We value heart, reliability, and professionalism above all else. To set you up for success, you will need:

Experience in Care: A solid background in domestic assistance, community transport, and supporting independent living.

Great Communication: The ability to document care accurately and communicate effectively with families and coordinators.

The Essentials: A valid First Aid & CPR Certificate, NDIS Worker Screening Check, and National Police Check (or a willingness to obtain them quickly).

A Certificate III in Aged Care, Disability, or Individual Support is highly regarded but not mandatory if you have the right experience!

Why Home Care Workers Choose My Guardian

We don't just care for our clients; we look after the people who look after them.

When you join us, you get:

First Pick of Hours: By joining our launch pool, you get priority access to fresh client rosters in your area the moment they go live.

Complete Schedule Flexibility: You tell us when you’re available, and we build work around your life.

Career Advancement & Sponsorship: We offer ongoing training, clear pathways to permanent roles, and visa sponsorship opportunities for the right candidates.

Culture & Rewards: Access to our Reward and Recognition program, regular team social events, and a highly supportive, human-centric management team.

Ready to join the movement?

If you’re a reliable, caring professional looking to secure your next great role with a rapidly growing provider, we want to hear from you today.

Apply now by submitting your resume, and let's get you ready for lift-off!

• Please note: As we are proactively building our regional launch pools, we will be contacting shortlisted candidates dynamically as client onboarding scales up.

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