* Multiple roles - three positions to be filled *
What you do
To manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI’s including timelines, cost, customer service and scope accuracy. The key focus of the team is Performance, Relationship between the building/ trade partners and Allianz Partners.

CLIENT ACCOUNTABILITIES:

• To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
• Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
• Provide quality follow through and excellence in service in all dealings with customers and client companies.
• Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP& Client WHS expectations.

Financial Accountabilities

• To monitor repair costs and identify opportunities to drive down repair costs.
• Ensure relevant costs are paid and client billed correctly.
• These outcomes are to be achieved whilst demonstrating the Allianz People Attributes

PROBLEM SOLVING AND DECISION MAKING SKILLS:

• Able to make decisions swiftly and put decisions into practical use.

COMMUNICATION SKILLS:

• Ability to communicate, influence and build effective relationships at all levels of the business .
• Background in property Claims management and desktop assessing is advantageous.
• Understanding of ability manage WHS requirements in the building industry.
• An intuitive thinker – able to adapt and tailor communications to appropriate audiences
• Proven written and verbal communication skills.