Home Comfort/Installation to Re-Sale - Customer Technical Support Associate at Bosch Group

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Technical Support, Hotline Support, First Level Support, Technical Troubleshooting, Commissioning, Maintenance, Repair, CRM, SAP, TIS, eAcademy Maintenance, Technical Documentation, Order Execution, Complaint Handling, Digital Training Support, English Communication

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch. Job Description Your tasks: ►Home Comfort department related, technical tasks of the HVAC (heating, ventillation, AirConditioning) industry ►Take hotline calls from professionals (e.g. installers, service partners) and end-customers with technical questions ►Support the 1st level support by being onsite in case of complex technical issues (e.g. commissioning, maintenance, repair) for HU ►Support the 1st level support in case of complex technical issues for HU and GR via phone or email ►Maintain all relevant information in the corresponding systems like eAcademy, CRM, SAP, TIS to ensure that the customer issue is documented properly. ►Maintenance of the eAcademy (editing, shaping of the structure of the overall content, creation of electronic education, updating of notices according to target groups, translation, updating of the calendar, taking care of the content...) ►Deliver deep technical knowledge and expertise and help to solve the customers´ problems via phone or email. ►Execute acceptance, scheduling, assignment and follow up of customer orders for after sales services for HU and GR ►Handling complaints ►Support overall back-office services, administration and/ or assistance in defined area within after sales ►Supporting the production of digital training/content in close collaboration with trainers and other stakeholders, as well as promoting these trainings and our extended warranty contracts ►Presentation of the easyscan, MobTIS, TIS, SSK tool to service technicians Qualifications ►HVAC (heating, ventillation, AirConditioning) related technical background (even experience in just one area may be enough) ►Negotiation-level English language skills required ►Hungarian language skills required What gives you further advantages: ►Mechanical engineering or other technical degree ►Excellent communication skills and problem-solving mindset Additional Information Get to know our #LikeABosch benefits. We would like to help you GROW, so we offer you: Financial security & recognition: We review and increase your competitive base salary annually, offer performance-, loyalty-, and referral bonus. Trainings and professional development: We believe in a Life-Long Learning approach, so you can take advantage of several technical and soft skill trainings and language courses. Career development: We have a wide range of programs to choose from, even if its leadership, expert or project development you are aiming for. We also offer mentoring and coaching opportunities, we have PhD program and we offer international assignment possibilities. We would like you to ENJOY the benefits of balancing your life and your work, so we pay attention to: Your work life-balance: You can work from our activity based offices designed for creativity and efficiency or from home while enjoying flexible working hours. We offer childcare possibilities and sabbatical option. Your health and well-being: We provide free professional consultants for any personal, legal, financial or health related issues. You can benefit from our developing onsite medical center and organized regular health checkups. We also offer you several perks and benefits: You can use your annual cafeteria allowance flexibly for family support (e.g. tax-free kindergarten and nursery allowances), health care, mobility (car sharing services) and recreation. You can enjoy our onsite canteen, we support when you work from home and if you live far, we cover your commute costs. We also appreciate your loyalty with jubilee gift and extra jubilee holiday. You could join an INSPIRING community worth to belong: We are true to our values: We are committed to sustainability, we value that everyone is different and that diversity makes us truly successful. We also take social responsibility seriously and regularly organize charity actions, blood donations and support worthy causes. Team building activities and community events are also part of our everydays. We like to come together for a good summer party or family day. Are you ready to work #LikeABosch? Please apply with your English CV! If you require any further information, please feel free to contact us on the following number: +36 80 18 08 01. Our colleagues can help you with answers during the weekdays between 08:00 a.m. till 11:00 a.m. Legal Entity: Robert Bosch Kft.

Responsibilities

The role involves handling technical hotline calls from professionals and end-customers regarding HVAC systems, providing first-level support, and assisting on-site for complex technical issues like commissioning and repair. Responsibilities also include maintaining system information, managing the eAcademy content, and executing after-sales service orders for specific regions.