LOCATION:

4910 Tiedeman Road - Brooklyn, Ohio 44144
About the Job
The Home Equity Process Owner will collaborate across the Home Lending organization to define, document, and optimize the Home Equity process. This role involves evaluating, designing, and improving business processes for better efficiency, speed, and quality. The candidate must work closely with cross-functional teams to support data-driven decision-making and operational excellence. They will use continuous improvement tools, methodologies, and analytical skills to help prioritize process improvements based on data and user feedback. Additionally, they are responsible for consistent documentation of Home Equity processes, including system-level SOPs for training and job aids.
Essential Job Functions
Leading into the Launch of Home Equity in 2025 and 2026, the Home Equity Process Owner will play a key role in the design and implementation of the improved Home Equity process by:
partnering with existing stakeholders to understand current process and pain points,
understanding the desired outcomes and how they influence changes to existing processes,
convert user feedback and technical specs into procedural flows that help technology partners and end users stay aligned on the design,
work closely with technology teams to “bridge” the communication between technology partners and stakeholders.
Post launch in 2026, the Home Equity Process Owner will regularly:
Lead in delivering backlog items through process definition, compliance reviews, and stakeholder engagement, working with change management and leadership teams to implement changes.
Partner with internal stakeholders to identify process improvements via objective, data-driven analysis
Collaborate to find solutions for complex problems using ingenuity and innovation.
Foster an atmosphere of openness and inclusiveness across teams by building cooperative relationships across the organization to achieve business objectives.
Maintain process maps and job aids for Home Equity originations, including exit criteria, quality metrics, regulatory controls, and turnaround times.
Adopt an E2E mindset, understanding the interplay between sales and fulfillment processes.
Demonstrate strategic thinking by anticipating client needs and solving complex problems, contributing to business strategy execution.
Continuously learn new tools, processes, or approaches to improve team capabilities and existing processes.

REQUIRED SKILLS:

5+ years in business consulting or a transformational role, to include working with customer facing businesses and/or customers. Substantiated comfort level with senior leadership across an organization without boundaries; understands the business model and how to navigate to achieve desired outcomes.
Extensive banking experience (lending preferred, home lending advantageous).
Strong analytical skills.
Competence in understanding and learning the supported software application platform(s).
Capability to work effectively in group/team settings with strong collaboration skills.
Ability to work independently with minimal supervision.
Accountability for tasks and actions.
Proficient written and verbal communication skills.
Familiarity with Agile methodologies.
Proficiency in MS Word, Excel, and PowerPoint.
Proficient at identifying performance measurements, consulting on dashboards and monitoring of on-going performance.
Driven to deliver on commitments, remove barriers and effectively leverage resources to deliver quality results.

PREFERRED SKILLS:

Knowledge of coding principles
Experience in digital technology delivery
Certifications (CCBA, CSPO, CSM)
Lean or Six Sigma certifications

Please refer the Job description for details