PERFORMANCE MEASUREMENTS:

1. Achieve or exceed assigned loan volume (dollars and/or numbers).
2. Ensure loan decisions are made and relayed to appropriate parties within X hours/days.
3. Maintain a 60-day delinquency rate at or below 0.35% of loan portfolio.
4. Maintain a charge-off rate of no more than 0.10% of loan portfolio.
5. Maintain thorough knowledge of all mortgage products, rates, trends, market conditions, and related competitor products.
6. Ensure loan decisions are in compliance with all applicable Federal, State, and lending regulations, policies, and procedures. Must be well versed in Regulations such as: REG CC, BSA, OFAC, Reg B, Reg Z and MIP (CIP).
7. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
8. Provide informed, professional, and accurate service and support to all members and associates.

KNOWLEDGE AND SKILLS:

Experience: Three years to five years of similar or related experience.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction. Considers the relative costs and benefits of potential actions and chooses the most appropriate one. Talks to others to convey information effectively.
This Job Description is not a complete statement of all duties and responsibilities comprising the position

ROLE:

The primary role of this position is to provide members with services, products, and business practices so that we unlock and cultivate our members’ financial future. To achieve this mission, this position must deliver high-quality service to both internal and external members. This position is the primary loan originator for Texas Home Equity loans, HELOCS, and Home improvement loans on occasion, lot loans, for the credit union. In addition, responsible for taking loan applications, obtaining supporting documentation required for the loan request, locking the rate, and submitting the loan to processing. Ensure the loan is structured in accordance with the members request while at the same time ensuring the loan complies with credit union and regulatory requirements.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

N 20% Conducts the loan interview, reviews income, employment history, residency history as well as, collateral requirements for the loan request. They will also review credit reports, credit scores and other supporting information and documentation to ensure the member and the collateral meet the minimum requirements for origination.
N 20% Identifies consumer loan cross sell opportunities based on applicant criteria including debt ratios, minimum credit score requirements, comparable credit history and processes accordingly.
N 20% Manages high call volume, walk-in’s, and relatively large pipelines. These loans are designed to require attention to detail, accuracy, good communication with the member and the processing team are essential.
N 15% Works in Encompass software to input and track Home Equity loans.
N 15% Required to meet initial contact requirements on all referrals and maintain consistent follow up on all loan applications and referrals.
N 10% Complies with regulatory requirements to ensure application documents completed accurately and are provided to the applicant/members within the required timeframes.
N 5% Partners with Business Development and Consumer Lenders to solicit new Home Equity loan business.
N 5% Performs other job related duties as assigned.