Job description

HOME FINANCE MANAGER

Some careers shine brighter than others.
If you are looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..
We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• Manage our highest value clients with professionalism, client focus and a broad understanding of the fundamentals of Home Finance policy are critical to the success of the business.
• To acquire, develop and retain relationships with clients, working with the broader branch and direct teams to ensure achievement of the business performance measures and plan.
• Accountable for the assigned outcomes and need to ensure it is effectively run in line with the Target Operating Model (TOM)
• Acquire New To Bank (NTB) & Existing To Bank (ETB) clients in the UAE via effective contact strategy and delivery of the home finance sales process with a keen cross-sale awareness.
• To process new mortgage applications in line with detailed lending policy, ensuring quality, efficiency and effectiveness of work processed, complying with agreed targets
• Maximize customer satisfaction and business profitability by developing “Best in Class” Retail business, enhance and shape the customer experience while maintaining a balanced approach to risk & governance.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of the market.

Requirements

To be successful in the role, you should meet the following requirements:

• Graduate degree is mandatory to secure UAE visa and work permit
• Proven experience in Home Finance services and/or retail sales experience or equivalent
• Relationship management experience with high-net-worth clients
• Strong technical skills in wealth management
• Strong communication, client focus and influencing skills
• Strong sales orientation, networking, and portfolio management skills
• Sound knowledge of home finance products and services and the client relationship management system
• Understanding of business banking client segment and wealth management products and services
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in English and local languages
• Strong market knowledge of UAE property market and home finance offerings

For further details and application information please visit our careers site, searching under reference number 0000KW1R.
You’ll achieve more at HSBC.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.

In this role, you will:

• Manage our highest value clients with professionalism, client focus and a broad understanding of the fundamentals of Home Finance policy are critical to the success of the business.
• To acquire, develop and retain relationships with clients, working with the broader branch and direct teams to ensure achievement of the business performance measures and plan.
• Accountable for the assigned outcomes and need to ensure it is effectively run in line with the Target Operating Model (TOM)
• Acquire New To Bank (NTB) & Existing To Bank (ETB) clients in the UAE via effective contact strategy and delivery of the home finance sales process with a keen cross-sale awareness.
• To process new mortgage applications in line with detailed lending policy, ensuring quality, efficiency and effectiveness of work processed, complying with agreed targets
• Maximize customer satisfaction and business profitability by developing “Best in Class” Retail business, enhance and shape the customer experience while maintaining a balanced approach to risk & governance.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of the market

To be successful in the role, you should meet the following requirements:

• Graduate degree is mandatory to secure UAE visa and work permit
• Proven experience in Home Finance services and/or retail sales experience or equivalent
• Relationship management experience with high-net-worth clients
• Strong technical skills in wealth management
• Strong communication, client focus and influencing skills
• Strong sales orientation, networking, and portfolio management skills
• Sound knowledge of home finance products and services and the client relationship management system
• Understanding of business banking client segment and wealth management products and services
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in English and local languages
• Strong market knowledge of UAE property market and home finance offering