OVERVIEW:

Join our dedicated team at Guardian Angel Home Care as a Home Health Care Marketer / Liaison! In this pivotal role, you will facilitate seamless operational coordination between our agency, hospitals, nursing homes, physicians, and community organizations. Your proactive approach will be instrumental in generating referrals, driving growth, and enhancing our agency’s presence in the healthcare community.

ESSENTIAL SKILLS

• Interpersonal Skills: Excellent communication skills, both verbal and written, with a commitment to exceptional customer service.
• Organizational Skills: Effective time management and organizational abilities, capable of working independently.
• CRM Experience: Familiarity with Customer Relationship Management (CRM) systems is a plus.

• Service Coordination: Assist in coordinating services for patients discharged from hospitals and referral sources into our home health program.
• Referral Acquisition: Generate and secure valid Medicare and other referrals, ensuring compliance with marketing management guidelines.
• Collaboration: Work closely with physicians, patients, and healthcare personnel, including discharge planners, to develop and implement patients’ plans of care.
• Documentation Support: Obtain necessary signatures for home care documents and authorization for services from primary care physicians.
• Community Engagement: Identify and leverage community resources to enhance patient care and agency visibility.
• Problem Resolution: Address and resolve issues between families, referral sources, and patients, fostering positive relationships.
• Performance Improvement: Identify opportunities for organizational improvement and participate in performance enhancement activities.
• Sales Activities: Pre-plan and execute daily and weekly sales strategies to maximize outreach and referral generation.
• Data Management: Maintain accurate records, reports, and statistical data, including SalesForce input.
• Professional Representation: Represent Guardian Angel Home Care with integrity, professionalism, and a commitment to ethical practices.