COMPANY OVERVIEW

Tender Home Health is committed to delivering quality skilled care to patients through trust, communication, empowerment, and support. Our mission is to stimulate the motivation and mental desire to heal, ensuring that our patients receive the best possible care in a nurturing environment.

SUMMARY

We are seeking a strong, solutions-oriented Lead Care Coordinator who excels at driving team performance, proactively identifying operational gaps, and fostering a culture of accountability and continuous improvement. This role is critical in guiding our care coordination and intake teams to consistently meet targets and deliver exceptional patient care. The ideal candidate will exhibit a strong leadership presence, emotional intelligence, and the ability to hold others accountable while maintaining team morale.

Required

• Proven leadership experience in healthcare operations or care coordination.
• Strong organizational, analytical, and problem-solving skills.
• Proactive work ethic and commitment to continuous personal and professional growth.
• High emotional intelligence (EQ), including the ability to:

o Address underperformance constructively and timely.
o Recognize and respond to team members’ emotional needs.
o Adapt communication styles appropriately.
o Provide clear, supportive, and assertive feedback.
o Maintain morale while enforcing accountability.

o Lead with empathy and confidence under pressure.

• Excellent communication skills—clear, assertive, and empathetic.
• Tech-savvy and adaptable to Microsoft Office Suite, EMRs, and communication platforms.
• Calm, flexible, and effective in a fast-paced environment.
• Fluent in English (written and verbal).
• Must be available to work Pacific Time Zone (9AM–6PM).
• Ability to hold team members accountable for performance and documentation compliance.
• Experience with conducting coaching, performance reviews, and corrective actions.
• Collaborative mindset to work cross-functionally with Sales, Clinical, and QA teams.
• Able to address and resolve escalated patient or team concerns promptly and effectively.

We’re looking for a candidate with 2+ years of leadership experience in the medical field ONLY. Must have a strong background in clinical operations or patient care coordination.
Job Type: Full-time
Pay: From $800.00 per month

Benefits:

• Paid time off
• Paid training
• Referral program
• Work from home

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Remot

Please refer the Job description for details