Full job description

CareXperts Home Health Care LLC is looking for an experienced and highly organized Home Healthcare Administrator to join our team in Dubai.

The ideal candidate will have experience in home healthcare operations, patient coordination, medical staffing, or a similar healthcare environment. This is a hands-on role involving patient inquiries, bookings, staff recruitment and scheduling, customer service, and day-to-day operational coordination.

Key Responsibilities

• Handle new patient inquiries received through phone, WhatsApp, email, and other channels.
• Follow up with prospective clients and convert inquiries into confirmed bookings.
• Understand patient requirements and recommend suitable home healthcare services.
• Prepare and send quotations and service information to clients.
• Coordinate onboarding and commencement of new patient services.
• Recruit and coordinate nurses, nursing assistants, and caregivers according to operational requirements.
• Prepare and manage staff schedules, duty rosters, shift changes, and replacements.
• Ensure suitable staff are assigned to patients based on their care requirements.
• Monitor ongoing bookings and maintain regular communication with patients and families.
• Handle patient complaints professionally and work toward timely resolution and customer satisfaction.
• Coordinate urgent staff replacements in case of absence, emergency, or schedule changes.
• Maintain accurate patient, staff, booking, and operational records.
• Follow up on service renewals and support client retention.
• Coordinate with management and healthcare staff to ensure smooth daily operations.
• Perform other administrative and operational duties related to home healthcare services.

Requirements

• Minimum 2 years of relevant experience in home healthcare operations, medical staffing, healthcare administration, patient coordination, or a similar role is preferred.
• Previous UAE home healthcare experience will be an advantage.
• Excellent spoken and written English communication skills.
• Strong customer service and interpersonal skills.
• Good sales and follow-up skills with the ability to convert inquiries into bookings.
• Experience coordinating nurses, nursing assistants, caregivers, or other healthcare professionals is preferred.
• Strong organizational and multitasking abilities.
• Able to manage staff scheduling and last-minute replacements efficiently.
• Good problem-solving skills and ability to work under pressure.
• Proficient in Microsoft Office, Excel, email, and WhatsApp Business.
• Professional, responsible, proactive, and detail-oriented.
• Able to handle confidential patient and company information appropriately.

What We Are Looking For

We are looking for someone who can take ownership of daily operations rather than simply perform administrative tasks. The successful candidate should be comfortable communicating with patients and families, following up on leads, coordinating healthcare staff, solving operational issues, and ensuring a high standard of customer service.

Preferred Experience

Candidates with experience in any of the following will be given preference:

Home Healthcare | Nursing Services | Caregiver Services | Medical Staffing | Patient Coordination | Healthcare Operations | Healthcare Customer Service

Apply Now

If you have relevant experience and are interested in joining a growing home healthcare company in Dubai, please apply through Indeed with your updated CV.

Please clearly mention your home healthcare or medical staffing experience in your application.

Pay: From AED3,500.00 per month

Work Location: In person