Home Loans Client Experience Group, Vice President at Morgan Stanley

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience, Team Building, Process Management, Customer Service, Communication Skills, Analytical Skills, Relationship Management, Negotiation Skills, Attention to Detail, Organization Skills, Mortgage Industry Knowledge, Project Management, High Stress Situations, Follow-Up, Leadership, Interpersonal Skills

Industry

Financial Services

Description

Eventually, CEG's scope of work will include handling complaints during origination and servicing therefore this new leader will need experience in building new teams and creating new processes that meet the expanded business needs and objectives. Ensure the team is following approved processed to Input, update, and close all inquiries in appropriate proprietary firm systems Assist Home Loans management in reviews of specific inquiries as needed Ability to interact quickly and professionally in high stress client situations across all levels of Private Bank and Field Management, demonstrating commitment to quality and extraordinary customer service Experience with handling sensitive client-facing communications (verbal and oral) Outstanding written, verbal, interpersonal and analytical skills Ability to manage processes and/or projects without supervision Experience leading and/or building teams Ability to manage key relationships with internal/external stakeholders Ability to negotiate and influence clients on key deliverables and timelines Excellent written and verbal interpersonal communication Ability to quickly analyze a situation, identify the issue, and take accountability for resolution. Strong organization skills and attention to detail Meticulous follow-up and follow through Ability to work under tight timelines Knowledge of the mortgage originations industry and associated processes, or demonstrated ability to learn quickly Bachelor's degree preferred or equivalent relevant experience 10+ years industry experience preferably in Private Banking/Wealth Management Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

The Vice President will lead the Home Loans Client Experience Group, focusing on building new teams and processes to handle client inquiries and complaints. The role requires ensuring adherence to approved processes and providing exceptional customer service in high-stress situations.