Home PLus Supervisor at Rising Ground, Inc.

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coaching, Crisis Management, Interpersonal Communication, Organizational Skills, Trauma-Informed Care, Anti-Oppressive Frameworks, Community Partnerships, Data Entry, Quality Assurance, Case Management, Ethical Decision-Making, Housing Resources, Flexible Funding, Racial Equity, Restorative Practice

Industry

Individual and Family Services

Description

About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. Rising Ground is committed to meeting the needs of New Yorkers impacted by systemic oppression, trauma, and violence. We center our work around healing, empowerment, equity, and community transformation, delivering trauma-informed, culturally responsive, and anti-oppressive services across 100+ programs. Our Paths to Healing division supports survivors of domestic and gender-based violence, crime, and trauma through holistic, survivor-centered approaches that reduce barriers, promote housing and economic stability, and restore dignity. About the Role The Home+ Program Supervisor provides leadership and oversight to the Home+ case management and coordination teams across Harlem and Jamaica, Queens. Home+ is a critical initiative in partnership with the Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV), designed to reduce housing instability by providing survivors of DV/GBV with flexible funding, security resources, trauma-informed case management, and access to community-based support. This position will work between both Harlem and Queens locations, ensuring consistency, quality, and fidelity to the Home+ model, while uplifting anti-oppressive, survivor-centered, and healing-centered practices. What You’ll Do · Supervise Home+ Coordinators and Case Managers across Harlem and Queens boroughs. · Provide reflective supervision, coaching, and support rooted in trauma-informed and anti-oppressive frameworks. · Lead weekly team meetings, case conferences, and ensure staff are equipped with the tools and resources needed to provide high-quality, survivor-centered care. · Support staff with crisis intervention, ethical decision-making, and cross-systems advocacy. · Cultivate a team culture that values healing, accountability, racial equity, and restorative practice. Program Oversight & Coordination · Ensure effective implementation of Home+ services including intakes, risk assessments, safety planning, housing stabilization, and referrals. · Oversee quality and timely disbursement of flexible funds, in coordination with Home+ Coordinators, vendors, and finance teams. · Monitor caseloads, ensure adherence to city-mandated targets (e.g., minimum 100 clients annually per borough), and review client files for compliance. · Partner with Home+ Coordinators to resolve vendor-related service issues and troubleshoot operational concerns. · Ensure adherence to confidentiality protocols and all local, state, and federal laws including VAWA and HIPAA. Quality Assurance & Compliance · Ensure timely and accurate documentation, data entry, and reporting across borough sites. · Collaborate with the Senior Director and Director of Compliance to monitor program outcomes, fidelity to the Home+ model, and support corrective action plans as needed. · Review and approve client service plans, flexible funding usage, and case management notes to ensure best practices are followed. Community Partnerships & Representation · Strengthen and maintain borough-specific community partnerships (e.g., DV shelters, hospitals, grassroots orgs, NYPD DV officers, FJCs). · Represent Rising Ground and the Home+ program at borough-based coalition meetings, community events, and ENDGBV convenings. · Promote access to Home+ services for marginalized populations (immigrants, LGBTQ+ survivors, justice-involved individuals, those with limited English proficiency). Your Qualifications · Bachelor’s degree required; Master’s in social work, public administration, or related field preferred. · Minimum of 5 years of experience working with survivors of DV/GBV, crime, or trauma. · At least 2 years of supervisory experience, including staff coaching, performance management, and trauma-informed leadership. · Deep understanding of intersectionality, systems of oppression, and their impact on survivor experiences. · Familiarity with NYC housing resources, emergency financial assistance programs, and DV/GBV support systems. · Excellent organizational, crisis management, and interpersonal communication skills. · Bilingual English/Spanish or English/Haitian Creole strongly preferred. · Must be able to travel regularly between Harlem and Jamaica, Queens, with flexibility in schedule to accommodate team needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility Yes, oversees Home+ Coordinators and Case Managers. Work Environment: Hybrid model with regular presence required at both Harlem and Queens sites. Some travel to other NYC boroughs may be required for community events or city meetings. Position Type/Expected Hours of Work: · Full-time position (35 hours/week). · Standard hours Monday–Friday, with occasional evening or weekend flexibility to support staff and community needs. Additional Requirements: · Authorized to work in the U.S. · Ability to work in-person in New York City (NY) for at least 3 days or more per week. · Ability to travel to other Rising Ground sites (if required) Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Responsibilities

The Home+ Program Supervisor provides leadership and oversight to the Home+ case management teams across Harlem and Jamaica, Queens. This role ensures the effective implementation of services and supports staff in delivering high-quality, survivor-centered care.