Home Shopping Dept. Manager at Albertsons Companies

Mountain Home, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Basic Math Skills, Operating Systems, Multi-tasking, Teamwork, Self-motivated, Attendance Compliance

Industry

Retail

Description

PURPOSE: As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets. DUTIES & RESPONSIBILITIES: • Provide customer service as currently defined by the employer within the scope of the position and within company policy. • Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. • Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen). • Monitor the processing of all customers’ orders to ensure customers receive all products that have been ordered/charged for. • Monitor/review the picking of orders to ensure time commitments are met. • Bag grocery items and place them into bins. • Push filled cart to the DUG area to be staged on to hand trucks. • Push loaded hand truck to customer vehicle for handoff. • Train, schedule and supervise Personal Shoppers. • Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance. • Maintain cleanliness of store and DUG area. • Adhere to uniform and grooming policy as defined within company policy. • Other duties as assigned. GENERAL REQUIREMENTS: The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**: • Demonstrated prior customer service or related experience • Knowledge of products, product pricing and store layout • Ability to use basic math skills • Ability to operate company operating systems for online shopping • Excellent customer service skills • Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and • procedures applicable to the position • Ability to multi-task and work in a fast-paced environment • Ability to work independently as well as within a large team • Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers • Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis) • Ability to comply with workplace conduct standards PHYSICAL REQUIREMENTS: The following attempts to communicate the traditional physical demands associated with this position: ** Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.) • Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35+ pounds • Push/Pull: Frequent, push/pull 10-35 lbs. products • Squat/Kneel: Occasional • Bend/Stoop: Occasional • Twist/Turn: Frequent • Stand/Walk: Continuous • Grip/Grasp: Frequent • Reach: Frequent

Responsibilities

The Home Shopping Dept. Manager is responsible for managing the Drive Up & Go associates to ensure an exceptional customer experience. This includes overseeing order processing, training staff, and maintaining store cleanliness.