Home Shopping Dept Manager/DUG-Dunkirk at Albertsons Companies

Dunkirk, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Communication, Teamwork, Interpersonal Skills, Motivation, Computer Skills, Microsoft Office Suite, Analytical Ability, Problem Solving, Training Facilitation, Process Adherence, Sales Drive, Logistics Handoff

Industry

Retail

Description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Main responsibilities: Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners. * Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director. * Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh. * Perform initial validation “smoke” test hosted by Corporate Implementation team. * Facilitate training for all Home Shopping employees, including “on-demand” employees. * Ensure all Home Shopping employees are following proper processes and procedures. * Ensure customer satisfaction with the Home Shopping experience. * Ensure all orders are shopped and staged on time prior to customer arrival time. * Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). * Facilitate store employee awareness, have Home Shopping huddles throughout the day. * Ensure service centric customer facing employees can answer all Home Shopping FAQ’s. * Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers. * Facilitate customer awareness of Home Shopping services. * Drive sales visiting neighboring businesses explaining Home Shopping services. We are looking for candidates who possess the following: * Excellent customer service skills. * Possess good communication skills, both verbal and written. * Strong teamwork and interpersonal skills. * Possess leadership skills and the ability to influence the work of others. * Must be able to motivate team members to achieve department goals. * Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable. * PHYSICAL ENVIRONMENT: * Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. * Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. * Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions. * Willingness to work independently in a fast-paced environment. We also provide a variety of benefits including: * Competitive wages paid weekly * Associate discounts * Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) * Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits [https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$] * Leaders invested in your training, career growth and development * An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values [https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=false] A copy of the full job description can be made available to you. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

Responsibilities

The manager will lead all Home Shopping operations, including the handoff of orders to third-party logistics partners, and will be responsible for reviewing daily/weekly performance metrics with staff and the Store Director. Key duties involve ensuring department standards for cleanliness and marketing are met, facilitating comprehensive employee training, and guaranteeing customer satisfaction with the Home Shopping experience.