Home Shopping Manager at Albertsons Companies

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

E-commerce Operations, Order Quality Management, Picker Performance Management, Product Availability, Fulfillment Management, Store Partnerships, Staff Leadership, Scheduling, Coaching, Mentoring, Customer Experience, Issue Resolution, Asset Management, Operational Compliance, Customer Pickup Support, Delivery Support

Industry

Retail

Description

Key Accountabilities E‑Commerce Daily Operations & Order Quality Manage day‑to‑day E‑Commerce operations and overall picker performance. Ensure quality produce and in‑code product are selected for customer orders. Verify that all customer orders are accurately picked, staged, and prepared for on‑time delivery. Audit order completion and accuracy to maintain service standards. Responsible for achieving a minimum of 90 picks per hour and managing staff to meet or exceed performance goals. Product Availability, Fulfillment & Store Partnerships Partner with store leadership—including Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability. Manage the re‑shop process to reduce out‑of‑stocks and minimize substitutions. Monitor and manage future item demand. Participate in weekly Store Director and department manager meetings. Responsible for achieving 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items. Partner with drivers and observe shoppers to ensure all best practices are consistently followed. Staff Leadership, Scheduling & Development Collaborate with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports. Schedule shoppers to meet efficiency expectations and ensure adequate coverage for business needs. Customer Experience & Issue Resolution Proactively manage customer communication, including responding to customer calls and conducting outreach when needed. Process customer refunds in a timely and accurate manner. Asset Management & Operational Compliance Manage E‑Commerce assets, equipment, and all undelivered product. Use current computer applications to manage orders, communicate business directives, and maintain reporting accuracy. Customer Pickup & Delivery Support Perform services for drive‑up customers and support delivery agents partnered with the E‑Commerce department. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

This role involves managing daily E-commerce operations, ensuring high quality in product selection and order accuracy, and achieving specific performance metrics for picking speed and in-stock fulfillment rates. The manager will also partner with store leadership to manage product availability and lead staff through hiring, training, and scheduling.