A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice. This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.

• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.
• Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
• Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.

The role is office based and any additional travel above home to work can be claimed at £0.45 per mile. Office location to be agreed.