ROLE OVERVIEW

We are looking for a confident and well-organised Office Administrator to join our growing team. Based in our Southwell office, you will play a key role in supporting the smooth running of our homecare service — handling customer enquiries, managing rotas, supporting care staff, and maintaining accurate records.

KEY RESPONSIBILITIES

• Act as the first point of contact for customers, families, and staff via phone, email, and in person
• Manage and update carer rotas using Birdie Care Management system
• Support recruitment, onboarding, and training coordination for care staff
• Maintain accurate care records and documentation
• Carry out general administrative duties including filing, data entry, and correspondence
• Assist with financial tasks such as invoicing, timesheets, and expenses using Xero
• Use Microsoft Office (Word, Excel, Outlook) for day-to-day operations
• Liaise with the Registered Manager and Senior Carers to ensure continuity and quality of care