WHAT WE’RE LOOKING FOR

• Someone with at least two years experience in homecare scheduling.
• Preferably someone with experience using One Touch IT system.
• Must have strong communication, organisation and problem-solving skills
• Must have the ability to work in a fast-paced environment and manage multiple priorities
• Must have the ability to establish good working relationships with the office colleagues, clients and caregivers
• Must have computer literacy and be proficient in Word & Excel
• Must present a professional appearance and demeanour

• Organise and manage carer rotas, ensuring client needs are met efficiently
• Act as the main point of contact for cares queries while developing excellent relationships with the Clients and Caregiver
• Maintain and update Client and Caregiver records on our One Touch system
• Work closely with Care Manager
• Handle emergency scheduling and staffing issues promptly
• Ensure compliance and assist with reporting
• Participate in meetings related to staffing and caregiver scheduling/work rotas