ESSENTIAL REQUIREMENTS

• Certificate III in Individual Support (Ageing or Disability) and medication-assist module CHCC305C (or equivalent).
• Proven community aged-care experience, including complex-care and medication support.
• Ability to consult and influence stakeholders; strong organisation, delegation and MS Office skills.
• Sound knowledge of Aged-Care Quality Standards, infection control, manual-handling and other safe-work practices.
• Compassion, empathy and commitment to client-centred care.

PURPOSE OF THE ROLE

The Team Leader provides day-to-day leadership and supervision to a team of HomeCare Support Workers. The role ensures every client receives high-quality, individualised and safe care, aligned with their personal goals, while fostering strong engagement and performance within the support-worker team .

KEY RESPONSIBILITIES

• Individualised Care: Build respectful relationships with clients, champion their dignity and preferences, and relay feedback that keeps support plans up to date .
• Integrated Care & Communication: Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation; and model RSL LifeCare values .
• Effective Care & Quality: Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness .
• Safe Care & WHS: Drive a safety culture, ensure correct medication management, report hazards/incidents in Riskman and model sound professional boundaries .
• People Leadership: Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes.