Homeless Centre Support Officer at Birmingham City Council

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

33699.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Empathy, Communication, Customer Service, Relationship Building, Basic IT Skills, Organization, Adaptability, Case Note Writing, Crisis Management

Industry

Government Administration

Description

Homeless Centre Officer Permanent Grade B - £28,598 - £33,699 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week In this role, you will provide practical, day‑to‑day support to households experiencing homelessness, often in emergency or crisis situations. Weekly hours will be on a rota‑based shift pattern, including evenings, weekends and bank holidays. Shifts will be from between 8am – 9.30pm Monday - Friday and 8am – 8.30pm on weekends. Working within one of our supported accommodation centres across the city, you will be part of a team delivering a temporary accommodation service, ensuring residents feel safe, supported and able to move forward. Your responsibilities will include: * Supporting residents on arrival and throughout their stay in temporary accommodation * Assisting with housing benefit claims and basic financial arrangements * Helping residents plan their move into longer-term accommodation * Carrying out room inspections and safety checks * Responding flexibly to the needs of individuals and families * Writing brief case notes and maintaining accurate records * Working collaboratively with colleagues and partner agencies to support positive outcomes About You We’re looking for people with the right values and personal qualities — full training and ongoing support will be provided. You will: * Be compassionate, empathetic and genuinely motivated to help others * Have strong communication and customer service skills * Be confident working with a diverse range of people, including those with complex needs * Be able to build trust and positive relationships with residents * Have basic IT skills to record case notes and work with simple data * Be organised, adaptable and able to respond to changing situations Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version], before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy [https://www.birmingham.gov.uk/downloads/download/5688/corporate_safeguarding_policy] | Birmingham City Council here. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Job Description and Person Specification [https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43415982&dDocName=UCMFA43368003&allowInterrupt=1] > We are a disability confident employer and we encourage applicants with > disabilities to apply. We also welcome applications from people with caring > responsibilities and flexible working options will be considered. > > Proof of Right to work in the UK will be required for all applicants in > accordance with UK Home Office > [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version] requirements, > before any employment offer can be confirmed. Non-UK applicants (excluding > Ireland) may need to apply for a visa > [https://www.gov.uk/browse/visas-immigration/work-visas] from the UK Visas and > Immigration (UKVI) and may require a Certificate of Sponsorship from > Birmingham City Council for a skilled worker visa > [https://www.gov.uk/skilled-worker-visa] (if the job is eligible).

Responsibilities

Provide practical day-to-day support to households experiencing homelessness in emergency or crisis situations. Responsibilities include assisting with housing benefits, conducting safety checks, and collaborating with partner agencies to help residents move into long-term accommodation.