QUALIFICATIONS:

• Hold an appropriate qualification in a relevant field (e.g. NVQ, Diploma, relevant degree) or have equivalent relevant experience.
• A good standard of education with English and Maths GCSE grade A–C (or equivalent).

SKILLS & EXPERIENCE REQUIRED:

• Experience of interviewing and assessing clients with housing and support needs.
• Experience of casework and using case management systems effectively.
• Experience of multi-agency working to achieve positive outcomes for clients.
• Experience of delivering operational projects to deadlines with minimal supervision.
• Strong knowledge (or the ability to quickly acquire knowledge) of housing advice, homelessness prevention, property allocation, and choice-based lettings.

WHAT’S INVOLVED WITH THIS ROLE:

The Homeless Prevention Officer will work proactively with individuals and households to deliver housing options advice, prevent homelessness, and provide statutory assessments under housing legislation. The post-holder will manage a varied caseload, investigating individual circumstances, identifying suitable housing solutions, and ensuring statutory duties are met. This includes supporting clients to access housing, benefits, and other services, while collaborating with partner agencies to secure the best outcomes. The role is key to meeting local and national targets on homelessness prevention, rough sleeping reduction, and tenancy sustainment.

KEY RESPONSIBILITIES:

• Provide tailored advice and assistance to prevent homelessness, including supporting clients to claim housing and welfare benefits (e.g. DHP).
• Assess and determine applications from homeless households under Part VII of the Housing Act 1996, discharging statutory duties where appropriate.
• Manage a caseload effectively, ensuring timeliness, accuracy, and quality in record-keeping, case notes, and reports.
• Maintain up-to-date knowledge of housing legislation, policy, case law, and guidance to ensure statutory compliance.
• Communicate clearly with clients, colleagues, Elected Members, and partner organisations to manage expectations and deliver effective outcomes.
• Represent the service at case conferences, meetings, and committees where required.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please