REQ000954

Date posted
06/08/2025
Application closing date
16/09/2025
Location
Town Hall, Reigate
Salary
£35,820 - £41,925
Employment type
Permanent, Full time
Contractual hours
36
Basis
Full time
Job category/type
Housing
Blank
Job description

ABOUT THE PERSON

You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be a colleague with an outstanding commitment and enthusiasm in supporting our most vulnerable residents.
You will have detailed knowledge of Part VII Housing Act 1996 (as amended) and experience of working in a busy front line housing service. You will provide comprehensive housing advice to households with a range of circumstances. You will interview clients, assess their circumstances, decide what statutory duties may be owed, and identify their housing options. You will work collaboratively with other partners including housing associations, domestic abuse support services, private landlords, police, social services, substance treatment agencies and other relevant stakeholders.
The role is largely Town Hall based at our modern offices in Reigate as well as visiting residents in the borough. Some hybrid working, if agreed with the Homeless Relief Team Leader.
Ideally applicants will be familiar with relevant legislation, the benefits system and will have experience of working in a role providing housing advice and/or tenancy support.

In this fast paced and exciting role, you will make a difference for our residents who are homeless or at risk of homelessness and in housing need. Our Homeless Prevention & Relief Officers are on the frontline in proactively working with households facing homelessness to sustain their accommodation where possible or assist with securing alternative accommodation.
You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will carry out detailed case work investigations and issue statutory decision letters in line with current homeless legislation. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness. You will be responsible for covering daily operational duties, including town hall cover, assisting with housing advice emails, triage phone line and any other duties and town hall cover on a rota basis.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities. At Reigate & Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.