Homeless Programs - Office Manager at LifeLong Medical Care

Oakland, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

30.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Administrative Skills, Problem-Solving Skills, Interpersonal Skills, Verbal Communication, Written Communication, Time Management, Team Player, Cultural Sensitivity, Flexibility, Adaptability, Technical Troubleshooting, Record Keeping, Office Management, Patient Enrollment, Referral Processing

Industry

Hospitals and Health Care

Description

Overview LifeLong Medical Care is looking for an Office Manager in Oakland. This position will provide administrative support for LifeLong’s Medical Respite, Street Medicine, and Supportive Housing Programs which all provide health and social services supports for people experiencing homelessness or living in permanent supportive housing. The position, located with program managers at the LifeLong Adeline site, will facilitate patient program enrollment, eligibility and referrals, creation and maintenance of patient health records, supply ordering and inventory, and general administrative duties. This is a full time, benefit eligible position. Compensation: approximately $23 - $30/hour. LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Benefits We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. Responsibilities Under the direction of the Homeless Program Managers, the Office Manager will be a key member of LifeLong’s Homeless Services Programs. Assist in tracking program deliverables and billing, including Medi-Cal verification Assist in chart management and creation in Electronic Health Record, HMIS, and Community Health Record (CHR), including fulfilling ROIs Process and follow up with referrals for Respite, Supportive Housing Program (SHP), and Street Medicine, including Durable Medical Equipment Attend internal staff meetings, including Daily Huddle Liaise between programs and vendors Troubleshoot technical problems and coordinate maintenance: copier, fax, computer, telephone, printer, etc. Oversee supply ordering, receiving, and inventory organization Develop protocols for record keeping, administrative protocols and general office tasks Welcoming and directing building guests at Adeline, answering questions, disseminating information, and taking messages Create and prepare any necessary forms Assist in preparing periodic program reports Perform general office tasks including mail distribution, copy/print services, office maintenance, receiving packages Assist program managers and directors in scheduling meetings, events, staffing, and staff shadowing Other duties deemed necessary and appropriate by Homeless Services Program Managers Qualifications Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change. Ability to effectively present information to others, including other employees, community partners and vendors. Ability to work with individuals and organizations at the local level to build support. Ability to seek direction/approval from supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. Work in a team-oriented environment with a number of professionals with different work styles and support needs. Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive. Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and other partner organizations. Make appropriate use of knowledge/ expertise/ connections of other staff. Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement. Job Requirements Three (3) or more years of experience in a fast-paced office setting (experience supporting a mental health program a plus) Associates degree/equivalent educational experience Excellent computer skills (i.e. Microsoft Word, Excel and, PowerPoint) Strong organizational skills Strong verbal and written communication skills Ability to prioritize projects and follow through Excellent time management skills Strong Interpersonal skills Ability to be a team player with a welcoming attitude Bi-lingual in Spanish/English a plus

Responsibilities

The Office Manager will provide administrative support for various homeless programs, including patient enrollment, eligibility, referrals, and maintaining health records. They will also oversee supply ordering, troubleshoot technical issues, and assist program managers with scheduling and reporting.