ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army Australia’s Homelessness Stream provides high-quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
About the Role
As an Outreach Case Manager, you will provide holistic, client-focused case management to individuals and families experiencing, or at risk of, homelessness. Your primary objective will be to support clients in achieving housing stability, social inclusion, and stronger connections with community supports and services.
This role plays a key part in delivering the Homelessness Stream Model of Care, which guides our services nationwide and sets a standard of care for those we support, our partners, and the wider Australian community.
Reporting to the Team Leader, this is a Permanent, Full-Time position based in Surry Hills, NSW. Salary and conditions are in accordance with SCHADS Crisis Level 2.
Please note: This role may require some travel to regional NSW, with depending on service needs.

How you will make an impact

• Deliver effective outreach case management to diverse cohorts at risk of or experiencing homelessness.
• Conduct comprehensive intake and assessments in line with TSA’s No Wrong Door policy, using a trauma-informed and Housing First approach.
• Collaboratively develop and regularly review individualised case plans tailored to each participant’s goals, background, and needs.
• Incorporate care planning for dependants based on individual circumstances, either separately or within the caregiver’s plan.
• Conduct risk assessments and implement safety strategies prior to any outreach or home visits.
• Ensure timely and consistent outreach engagement and service delivery in line with assessed needs and management expectations.
• Facilitate and monitor wraparound supports, led by client goals, with regular follow-ups to ensure continuity of care.
• Uphold a flexible, inclusive, and client-centred approach, ensuring respect for individual rights, cultural needs, and freedom from discrimination.
• Accurately and consistently maintain client records and case notes in accordance with TSA and SHS policies, procedures, and legal requirements.
• Ensure mandatory reporting obligations are met in a timely and compliant manner.
• Build strong working relationships with internal and external stakeholders, including active participation in interagency meetings.
• Contribute to a supportive, team-based workplace culture focused on delivering high-quality outcomes for clients.
• Stay current with required online training modules and sector developments.
• Participate in regular supervision and ongoing team learning activities.
• Actively contribute to team meetings and identify opportunities for continuous improvement.
• Engage in relevant external training and professional development opportunities.

What You Will Bring

• Tertiary qualifications (minimum Diploma) in Community Services, Social Work, or a related field.
• Previous experience in the homelessness sector is highly desirable.
• Strong understanding of the challenges faced by individuals and families experiencing homelessness.
• Proven ability to build collaborative partnerships with service providers and other stakeholders.
• Experience working with people from diverse cultural, linguistic, religious, and LGBTQIA+ backgrounds.
• Highly developed interpersonal, advocacy, and negotiation skills.
• A current paid NSW Working With Children Check.
• National Police Check (or willingness to obtain).
• A current driver’s licence and willingness to travel regionally (and occasionally interstate).
• Completion of mandatory Code of Conduct, WHS, and Bullying & Harassment training.
• Flexibility to work varied hours based on service needs.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to Apply
If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details